Job Description

Regional Program Lead (Remote)

Cognizant is looking to hire an experienced Regional Program Lead, to oversee all field operations within a specific geographical region, ensuring all activities align with company goals and standards. Work model: Remote We strive to provide flexibility wherever possible. Based on this role's business requirements, this is a remote position open to qualified applicants in the United States. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs. At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What you need to have to be considered:

• Oversee all field operations within a specific geographical region, ensuring all activities align with company goals and standards.
• Manage daily field operations, including network installation, maintenance, and repair, to achieve key performance indicators (KPIs) for efficiency, quality, and safety in coordination with the Vendor leads / POCs.
• Assist /work in the vendor operations / POC to Recruit, train, and lead a team of field technicians and supervisors. Conduct performance reviews and provide ongoing coaching and development.
• Serve as the main point of contact for regional clients, internal departments (e.g., engineering, sales), and external partners.
• Develop and manage the regional budget, allocating resources for staffing, equipment, and projects to ensure cost-effectiveness.
• Act as the escalation point for complex technical and operational issues, finding solutions to minimize service disruption and improve customer satisfaction.
• Ensure all regional operations comply with company safety protocols and local, state, and national regulations.

These will help you stand out:

• Proven ability to lead, motivate, and manage large teams in a fast-paced, high-pressure environment.
• Strong understanding of telecommunications networks, including fiber optic, wireless, and broadband technologies.
• Extensive experience in field operations management, including logistics, resource planning, and quality control.
• Knowledge of budgeting, financial reporting, and cost management.
• Excellent verbal and written communication skills for interacting with team members, clients, and senior management.
• Strong analytical and decision-making skills to resolve complex operational and technical challenges.
• Understanding of different types of risks & their impact on Field Operations-related projects involving multiple vendors.
• A bachelor's degree in a relevant field such as Telecommunications, Engineering, Business Administration, or a related technical discipline. A master's degree is a plus.
• A minimum of 7-10 years of experience in the telecommunications industry, with at least 5 years in a managerial or leadership role within field operations.
• In-depth knowledge of telecommunications infrastructure, field service management software, and industry best practices.

Why Choose Cognizant? It takes a lot to succeed in today's fast-paced market, and Cognizant Technology Solutions has become a leader in the industry. We love big ideas and even bigger dreams. We stand out because we put human experiences at the core. Our associates enjoy robust benefits and training opportunities from our industry recognized, award winning Academy team. You will have access to hundreds of technical trainings to keep your skillsets fresh and have opportunities to obtain certifications on the latest technologies. If you're comfortable with ambiguity, excited by change, and excel through autonomy, we'd love to hear from you! Applications will be accepted until October 20th, 2025. Salary and Other Compensation: The annual salary for this position is between $90,000.00 - $103,000.00 depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Apply today! Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

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