Job Description

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Job Title: Customer Service Representative (Bilingual)

Length: 3 Month Contract with potential for extension

Location: Mississauga, ON (3 days in office)

Hours: 8:30AM to 4:30PM (work day is 8 hours)

Must be fluent French and English

Responsibilities :

• Responsible for professional and prompt answer of incoming customer inquiries within a B2B contact center environment in support of companies business lines.
• Takes initiative to serve customers both proactively and reactively. Ensures that all responses conclude with full explanation of resolution of the customer's question/issue.
• Efficiently provides customers with general product information, appropriate lead times, product availability, ship dates, freight rates, tracking shipments and providing proof of deliveries.
• Verifies all orders for accurate pricing and terms before order entry. Sends Customer Order Acknowledgements to customers
• Identifies trends in customer feedback/issues and, by working with the Customer Care manager, communicates these throughout companies Suggests business improvements and solutions wherever possible.
• Identifies and solves customer service issues (e.g. billing) by working across departmental lines and using business knowledge and common sense.
• Works in partnership with the Sales force to provide customer service and generate sales leads.

Knowledge/Skills/Experience:

• Strong verbal and written communication skills, including the ability to present ideas/concerns/work status in a tactful, convincing manner to peers and management.
• French bilingualism

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