Job Description

Job Title: Customer Service Representative (Bilingual)

Length: 12 Month Contract

Location: London, ON (4 days in office)

Hours: 7:00am – 6:00pm (work day is 8 hours)

Must be fluent French and English

Description

• Educates customers on product information, applications, and usage recommendations
• Manages technical documentation requests efficiently
• Communicates clearly and professionally via phone, chat, and written correspondence
• Serves as a subject matter expert with deep knowledge of products, applications, and internal resources
• Handles product complaints, returns, and crisis situations with urgency and accuracy
• Provides timely and effective solutions and recommendations to customer issues
• Accurately documents all customer interactions in CRM systems
• Triages incoming communication and investigates issues using internal platforms and tools

Requirements

• Prioritizes customer satisfaction and delivers consistent service excellence
• Thrives in high-volume, fast-paced environments
• Demonstrates clear, conceptual thinking and sound judgment
• Proactively resolves conflicts and takes initiative to prevent issues
• Works well in team settings; open to collaboration, compromise, and leadership
• Possesses strong active listening skills
• Follows through on commitments and shows empathy toward others
• Communicates effectively both orally and in writing, including presentations
• Proficient with Microsoft Office; experience with 3M Customer Service systems is a plus
• Highly organized with strong multitasking abilities and task prioritization
• Capable of managing work-related stress and meeting tight deadlines
• Education & Experience:
• Bachelor’s degree (completed and verified) and 2+ years of customer service or sales experience
• OR High school diploma/GED (completed and verified) and 6+ years of customer service or sales experience

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