Job Description

divh2Customer Service Representative/h2pLocation: Las Cruces, NM/ph3Position Overview/h3pCustomer Service Representative supporting commercial and public sector clients. In this role, you will handle inbound inquiries, troubleshoot basic technical issues, assist callers with products, process-related inquiries, and professionally represent some of the most recognizable brands in the world./ppThere are a wide variety of project openings available. Schedules vary by site and program however we can usually find something that works for everyone. This is a wonderful opportunity for you to start your career here. With our industry-leading training, you are sure to grow. We offer many advancement opportunities including Supervisor, Trainer, Talent Acquisition, and Operations Management./ph3Position Responsibilities/h3pCall Centre Representatives are responsible for the following tasks:/pulliListen to customers, understand their needs, and resolve customer issues/liliUtilize systems and technology to complete account management tasks/liliRecognize sales opportunity and apply sales skills to upgrade/liliExplain and position the products and processes with customers/liliAppropriately escalate customer dissatisfaction with managerial team/liliEnsure first call resolution through problems solving and effective call handling/li/ulh3Candidate Qualifications/h3pIts about building relationships and turning the knowledge you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated./ppRequired:/pulliMust be 18 years of age or older/liliHigh school diploma or equivalent/liliExperience with data-entry utilizing a computer/liliThe ability to read and speak English fluently/liliHave a wired, high-speed internet connection (Download speed of 20Mbps+)/liliExcellent organizational, written, and oral communication skills/liliThe ability to type swiftly and accurately (20+ words a minute)/liliAbility to work regularly scheduled shifts within our hours of operation including the training period./liliBasic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)/liliFamiliarity with computer and Windows PC applications and the ability to learn new and complex computer system applications/liliHighly reliable with the ability to maintain regular attendance and punctuality/liliThe ability to evaluate, troubleshoot, and follow-up on customer issues/liliAn aptitude for conflict resolution, problem solving and negotiation/liliMust be customer service oriented (empathetic, responsive, patient, and conscientious)/liliAbility to multi-task, stay focused, and self-manage/liliStrong team orientation and customer focus/liliThe ability to thrive in a fast-paced environment where change and ambiguity are prevalent/liliExcellent interpersonal skills and the ability to build relationships with your team and customers/li/ulpPreferred (Not Required):/pulliOne (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment/liliState or Federal work experience/li/ulh3Conditions of Employment/h3pAll MCI Locations:/pulliMust be authorized to work in the country where the job is based./li/ulpSubject to the program and location of the position:/pulliMust be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results./liliMust be willing to submit to drug screening. Job offers are contingent on drug screening results./li/ulh3Compensation Details/h3pWant an employer that values your contribution? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members./ppWhat You Can Expect from MCI:/pullistrongPaid Time Off/strong: Earn PTO and paid holidays to take the time you need./lilistrongIncentives Rewards/strong: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacationsand sometimes even cars!/lilistrongHealth Benefits/strong: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location./lilistrongRetirement Savings/strong: Secure your future with retirement savings programs, where available./lilistrongDisability Insurance/strong: Short- and long-term disability coverage is available to help protect you during unexpected challenges./lilistrongLife Insurance/strong: Access life insurance options to safeguard your loved ones./lilistrongCareer Growth/strong: With a focus on internal promotions, employees enjoy significant advancement opportunities./lilistrongPaid Training/strong: Learn new skills while earning a paycheck./lilistrongFun, Engaging Work Environment/strong: Enjoy a team-oriented culture that fosters collaboration and engagement./lilistrongCasual Dress Code/strong: Be comfortable while you work./li/ulpCompensation Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued./ppIf youre ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!/ph3Physical Requirements/h3pThis job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds./ph3Reasonable Accommodation/h3pConsistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources./ph3Diversity and Equality/h3pAt MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a persons merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCIs commitment to a diverse and equal-opportunity work environment./ppMCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements./ppMCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCIs policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works./ph3About MCI (Parent Company)/h3pMCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences/p/div

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