User Support Specialist Job at Fidel Consulting KK, 東京都

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  • Fidel Consulting KK
  • 東京都

Job Description

Appealing Points:
  • High-impact, region-wide responsibility: Take ownership of managing Exchange terminals across Asia, offering a unique opportunity to work at the heart of electronic trading infrastructure in a fast-paced and globally connected environment.
  • End-to-end technical involvement: Engage in the full software development lifecycle—from requirements gathering to deployment—while also playing a critical role in production support, system monitoring, and weekend release testing, ensuring hands-on experience with real-time systems.
  • Collaborative and technical growth: Work closely with both internal teams and external vendors, using advanced tools like Gradle, Git, and JIRA, while sharpening your UNIX/Linux expertise and problem-solving skills within a dynamic, supportive, and globally distributed team.

Annual Salary : 5 million and above

Job Description

  • Manage the Exchange terminals across Asia
  • Work closely with exchange terminal vendors to coordinate system upgrades/migrations/configuration changes
  • Interact with Exchanges directly to organize weekend testing when appropriate
  • Perform releases and testing at the weekend when appropriate
  • Develop and support a configuration, resource allocation, and deployment system for electronic trading platform
  • Proactive management of production services by measuring and monitoring availability, and overall system health
  • Assist with day-to-day production support and incident management

Job Qualification:

  • Min. 3-4 years of experience in software development lifecycle (SDLC), from initial analysis and requirements gathering with users, through design, development, QA testing and production release
  • Proficient in UNIX – in-depth knowledge is a must; Experience supporting applications in a Linux or Unix environment
  • Using orchestration tools including Gradle, Git, Confluence, or JIRA
  • Systematic problem-solving approach, coupled with outstanding verbal and written communication skills with other groups, technology teams, and business users
  • Strong analytical skills with the ability to break down and communicate complex issues, ideas and provide multiple solutions to a problem
  • Ability to handle multiple on-going assignments and be able to work independently in addition to contributing as part of a highly collaborative and globally dispersed team

Japanese languages: Business level English required. Japanese Good to have.

About Company:

This company has been certified as the “best employer” in 2020 by the “Top Employers Institute” which recognizes outstanding employers.

A global leader in consulting, technology, outsourcing, and next-generation services. With approximately 180,000 employees worldwide, the company helps clients in more than 50 countries stay ahead of the competition. Through the co-creation of innovative solutions, they help companies transform and thrive in an ever-changing world

[Measures against passive smoking]

No smoking indoors allowed

 

Job Requirements: English 2, sdlc, gradle, Git, confluence, jira, qa testing

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