Job Description

About the opportunity

As a Technical Writer, you will transform technical specifications and other product design artefacts into simplified accessible documentation to inform and educate potential partners about the value our business can provide. You will be responsible for creating, editing, and maintaining various types of technical documentation. You will lead the charge on driving clarity and completeness of business and product concepts as we deliver new products and features for our customers.

Your Day-To-Day Will Involve:
- Work closely with engineering, product, design and business leaders to draft client facing technical documentation
- Create effective content that is honest, clear, accurate, comprehensive, accessible, concise and professional
- Collect and organise technical material from various sources into a central repository
- You must work with internal teams to gather information and develop procedure manuals, user guides, and other technical documentation
- Tailor content to our target audience and advise the best means of information delivery
- Act as a trusted consultant to business and product leaders to surface improvements to content delivery
- Research industry content examples for uniformity and parity with reader expectations
- Keep current with industry trends and best practices particularly in the crypto industry
- Strive to simplify complex concepts or processes to maximise reader comprehension

About you:
- Degree in Computer science, journalism, business or equivalent undergraduate degree
- 5+ years of experience authoring technical documentation
- Experience specialising in documentation for API and/or SaaS-based technology solutions
- Exposure with client facing technical document creation
- Exposure with Cloud infrastructure development
- Exposure to technical writing in the financial servies or crypto industries would be advantageous
- Strong leadership and critical thinking skills
- Immaculate verbal and written communication skills
- Proficiency in working with high-performing technology teams in a multi-technology enterprise
- Published works related to Fintech industry API and/or Platform solutions
- Experience as a back-end software or quality engineer would be advantageous
- Experience as a business analyst or product owner would be advantageous

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