Job Description

About the Opportunity

As a member of the Discova Tailor-made Sales team you will be a part of a group of passionate individuals who are committed to consistently delivering an excellent sales experience and who take pride in their expertise of Discovas product offerings and destinations. Discovas Tailor-made Travel Experts take a keen interest in every request they receive go above and beyond to deliver the most innovative and sellable proposals for our partners in the most responsive and accessible way.

As a Tailor-made Travel Expert you are focused on exceeding the agents expectations from start to finish whilst driven to achieve your individual sales target. Your goal is to secure the sale and to do that you are able to critically assess the needs and interests of the customer; to prepare a well-crafted itinerary full of carefully chosen inclusions and suppliers. You are able to clearly explain your rationale for the proposal provided to ensure that the agent has the tools needed to make the sale.

Essential Qualifications and Experience

• A degree in tourism and hospitality is an advantage.
• Minimum 1-year experience in the tourism industry or inbound tourism is desirable.
• Fluent in both written and spoken English is required and other European languages would be an advantage.
• Experience working towards and achieving sales targets and KPIs
• Advanced computer skills and the ability to confidently learn new computer systems

Skill And Attributes

• Outstanding sales skills with strong customer care focus.
• Results Orientated.
• Excellent organizational skills with the ability to be flexible
• Excellent communicator comfortable communicating by phone video calls email and chat/messenger
• High attention to detail
• Able to work under pressure and juggle multiple tasks.
• Solution focused and great at problem solving.
• Able to work independently and within a team assisting team members to help everyone achieve results.
• Flexible rotating roster that may include late nights weekends and early mornings and flexible with uncertainties/changing priorities and under pressure.
• Willing to travel on business when required.
• Personally aligned with Discovas company purpose and values.
• Proficient with Microsoft Office applications and Discovas systems would be an advantage.

About Us

As a DMC with 95% local staff we pride ourselves on being a diverse and inclusive workplace where our people can thrive as their most authentic selves. These values are intrinsic to Discovas DNA as a company and we are committed to being an equitable workplace for all our employees regardless of gender identity ethnicity disability or sexual orientation. We welcome you to our family as you are and who you are.

To learn more about Discova and our work perks click: in touch now and Discova a world of possibilities!

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