As a global leader in cybersecurity CrowdStrike protects the people processes and technologies that drive modern organizations. Since 2011 our mission hasnt changed were here to stop breaches and weve redefined modern security with the worlds most advanced AI-native platform. Our customers span all industries and they count on CrowdStrike to keep their businesses running their communities safe and their lives moving forward. Were also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. Were always looking to add talented CrowdStrikers to the team who have limitless passion a relentless focus on innovation and a fanatical commitment to our customers our community and each other. Ready to join a mission that matters The future of cybersecurity starts with you.
About the Role:
As a CSM/Technical Account Manager (TAM) at CrowdStrike you will be a trusted advisor and technical partner to our most strategic customers. This role is all about building strong relationships delivering expert guidance and ensuring the long-term success and security of our customers environments. Youll work closely with Security Product and IT teams to proactively resolve complex technical challenges and help customers maximise the value of our platform.
In this role youll combine deep technical knowledge with strong communication and customer management skills to provide tailored support and strategic planning. You will serve as a bridge between customers and our internal teams helping to prioritise issues share product feedback and advocate for customer needs.
Success in this role requires a proactive mindset a passion for cybersecurity and the ability to navigate complex technical environments with confidence and care.
What Youll Do:
Serve as primary technical contact and augment our customer support teams.
Ensure customer success through proactive periodic health checks product training and developing and sharing best practices focusing on Executive level interaction
Lead efforts with internal CrowdStrike stakeholders to ensure needed customer feedback is adequately documented and assessed by internal parties.
Leads meetings with Product Leadership to ensure customer must-have features and impacting issues are addressed
Be the solution expert from the front lines of the SOC to the C-suite.
Research complex technical issues in a timely manner and follow up with recommendations and action plans.
Drive escalations with executive management and stakeholders
Lead cross-functional groups to achieve resolution for any escalated issues.
Contribute and utilise internal technical expertise including development engineers knowledge base and other internal tools to provide the most effective solutions to customer issues
Create knowledge content and systems to capture new learning for reuse throughout the company and user base.
Lead technical communications within the team to share best practices and learn about new technologies and complimentary security applications. Manage renewal risk and collaborate with sales executive teams to remediate and ensure a successful renewal and upsell of product across assigned territory
Conduct and lead quarterly onsite briefings with customers and executive staff.
What Youll Need:
Bachelors Degree or equivalent experience
Industry recognised security certification preferred
Experience working with all supported operating systems
Knowledge of enterprise web technologies security and cutting-edge infrastructures
Network infrastructure experience
Security Operations Center working knowledge experience
Excellent customer service skills and ability to quickly establish technical credibility with customers
Excellent communication skills written and verbal with the ability to effectively communicate at all levels.
Experience working independently to determine methods and procedures on new assignments
Demonstrable problem-solving skills
Collaborative attitude
Commitment to customer success
Bonus Points:
Deep expertise in Windows Linux and Mac platforms
Experience with cloud platforms (e.g. AWS Azure GCP)
Familiarity with SIEM tools and log analysis (e.g. Splunk QRadar)
Industry-recognised security certifications (e.g. CISSP CISM GIAC)
Scripting knowledge (e.g. Python PowerShell Bash)
Experience working with APIs for integration and automation
#LI-JC1
Benefits of Working at CrowdStrike:
Remote-friendly and flexible work culture
Market leader in compensation and equity awards
Comprehensive physical and mental wellness programs
Competitive vacation and holidays for recharge
Paid parental and adoption leaves
Professional development opportunities for all employees regardless of level or role
Employee Networks geographic neighborhood groups and volunteer opportunities to build connections
Vibrant office culture with world class amenities
Great Place to Work Certified across the globe
CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.
CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race color creed ethnicity religion sex (including pregnancy or pregnancy-related medical conditions) sexual orientation gender identity marital or family status veteran status age national origin ancestry physical disability (including HIV and AIDS) mental disability medical condition genetic information membership or activity in a local human rights commission status with regard to public assistance or any other characteristic protected by law. We base all employment decisions--including recruitment selection training compensation benefits discipline promotions transfers lay-offs return from lay-off terminations and social/recreational programs--on valid job requirements.
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Required Experience:
Manager
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