Job Description

Supervisor, Transportation Call Center (Market Place Operations)

Are you ready to lead a team that keeps things rollingliterally? As the Supervisor, Transportation Call Center (Market Place Operations), you'll be the driving force behind our Roadside team's success. From motivating reps to managing schedules like a pro, you'll make sure every call is answered with excellence and every shift runs like clockwork.

What You'll Be Rockin':

• Coach & Cheerleader: Guide your team to greatness in dispatch timeliness, phone metrics, and operational efficiency.
• Trainer Extraordinaire: Help reps grow with personalized development and motivation.
• Policy Pro: Keep things compliant and clear with company procedures.
• Customer Whisperer: Step in when needed to ensure top-notch event handling.
• Flex Master: Adjust schedules and juggle priorities like a scheduling ninja.

Perks & Highlights:

• Be the go-to leader in a fast-paced, high-impact environment.
• Collaborate with a team that values hustle, heart, and humor.
• Make a real difference in how we support customers on the road.

Qualifications

Minimum

• High School Diploma/GED and 5 years' experience in a related field (Transportation, Call Center). The right candidate could also have a different combination, such as a bachelor's degree in a related discipline and 3 years' experience in a related field; a master's degree and 1 year of experience; or a Ph.D. and up to 1 year of experience
• Requires strong knowledge of MS Office
• Excellent communication skills to work effectively with teams throughout organization

Preferred

• Degree in related discipline strongly desired

To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells or simply uses cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

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