Job Description
About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovation ecosystem.
About Your Team
This special squad comprises of creative curious and passionate individuals who are given a plethora of opportunities to learn and grow. These diverse and brightest minds come together to build new disruptive and game-changing technology. They have a clear and defined aim to bring a change not only in the industry but also in society.
Job Summary:
We are seeking a skilled and motivated ServiceNow Developer/Administrator to join our IT team. The ideal candidate will be responsible for the design development and implementation of ServiceNow solutions to support business processes and IT service management. This role requires strong technical expertise problem-solving skills and the ability to work collaboratively across departments.
Key Responsibilities: - Design and develop ServiceNow applications and modules based on business requirements.
- Customize ServiceNow workflows forms UI policies business rules and client scripts.
- Integrate ServiceNow with other enterprise systems using REST/SOAP APIs.
- Maintain and enhance existing ServiceNow modules including Incident Problem Change Asset CMDB and Service Catalog.
- Perform regular platform upgrades and patching in accordance with ServiceNow best practices.
- Collaborate with stakeholders to gather requirements and translate them into technical solutions.
- Ensure platform security performance and scalability.
- Provide technical support and training to end-users and administrators.
- Create and maintain documentation for configurations customizations and procedures.
Qualifications: - 3 years of hands-on experience with ServiceNow development and administration.
- Strong understanding of ITIL processes and ServiceNow ITSM modules.
- Experience with scripting languages such as JavaScript GlideScript and HTML/CSS.
- Familiarity with ServiceNow integrations using REST/SOAP APIs.
- ServiceNow Certified System Administrator (CSA) or higher certification preferred.
- Excellent communication and interpersonal skills.
- Ability to work independently and manage multiple priorities.
Preferred Skills: - Experience with ServiceNow HRSD CSM or ITOM modules.
- Knowledge of Agile/Scrum methodologies.
- Experience with performance tuning and troubleshooting.
Familiarity with ServiceNow Flow Designer and App Engine Studio.
職務概要 当社ではビジネスプロセスおよび IT サービス管理を支援するための ServiceNow ソリューションの設計開発導入を担当する意欲的でスキルの高い
ServiceNow 開発者管理者 を募集していますこのポジションでは技術的な専門知識問題解決能力そして部門を横断した協働力が求められます
主な業務内容 - ビジネス要件に基づいた ServiceNow アプリケーションおよびモジュールの設計開発
- ワークフローフォーム UI ポリシービジネスルールクライアントスクリプトのカスタマイズ
- REST/SOAP API を使用した他のエンタープライズシステムとの統合
- インシデント問題変更資産 CMDB サービスカタログなどの既存モジュールの保守強化
- ServiceNow のプラットフォームの定期的なアップグレードとパッチ適用
- 関係者との要件定義および技術的ソリューションへの変換
- プラットフォームのセキュリティパフォーマンススケーラビリティの確保
- エンドユーザーおよび管理者への技術サポートとトレーニングの提供
- 設定カスタマイズ手順に関するドキュメントの作成維持
応募資格 - コンピュータサイエンス情報技術または関連分野の学士号
- ServiceNow の開発管理経験が 3 年以上
- ITIL プロセスおよび ServiceNow ITSM モジュールの理解
- JavaScript GlideScript HTML/CSS などのスクリプト言語の経験
- REST/SOAP API を使用した ServiceNow 統合の経験
- ServiceNow 認定システム管理者 CSA 以上の資格があれば尚可
- 優れたコミュニケーション能力と対人スキル
- 自立して業務を遂行でき複数の優先事項を管理できる能力
歓迎スキル - ServiceNow HRSD CSM ITOM モジュールの経験
- Agile Scrum の開発手法の理解
- パフォーマンスチューニングおよびトラブルシューティングの経験
- ServiceNow Flow Designer や App Engine Studio の使用経験
Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race color religion sex sexual orientation gender identity national origin protected veteran status spouse of protected veteran or disability. At Infosys we recognize that everyone has individual requirements. If you are a person with disability illness or injury and require adjustments to the recruitment and selection process please contact our Recruitment team for adjustment only on or include your preferred method of communication in email and someone will be in touch.
Please note in order to protect the interest of all parties involved in the recruitment process Infosys does not accept any unsolicited resumes from third party the absence of a signed agreement any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.
All aspects of employment at Infosys are based on merit competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.
Required Experience:
Senior IC
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