Job Description
Responsibilities:
- Strategic Planning: Develop and implement program strategies, ensuring alignment with organizational objectives
- Project Coordination: Oversee multiple projects, ensuring they are completed on time, within scope, and within budget
- Stakeholder Management: Communicate with stakeholders to understand their needs and expectations and ensure their satisfaction
- Resource Allocation: Allocate resources efficiently to maximize productivity and minimize costs
- Risk Management: Identify potential risks and develop mitigation strategies
- Performance Monitoring: Track program performance using appropriate tools and techniques, and report on progress to senior management
- Team Leadership: Lead and mentor project managers and teams, fostering a collaborative and productive work environment
Essential Job Responsibilities:
- Scope of responsibility includes active leadership and management of a client engagement of projects in various stages of the strategy, sales, and implementation lifecycle. This role will provide leadership, vision, strategic planning, and execution plans on our most complex accounts across multiple lines of business. The Program Manager will also execute multiple projects and/or coordinate work being managed by multiple business units
- Establish an effective program governance structure and provide direction and oversight of multiple programs and projects for a specific client
- Ensure predictable, consistent, and successful program delivery. Partner with the client, client partner, client executives, service partner, service executives, and other key stakeholders to determine strategic objectives and critical success factors
- Provide a holistic view of a client’s overall Program to the client organization and all stakeholders, including communication of Program changes, solution maps, and performance reviews
- Manage multiple account projects with matrix management/influence across the company
- Participate in business development activities and meet with prospective/current clients to facilitate solutioning and deal planning as appropriate
- Provide a holistic view of a client’s overall Program to the client organization and all stakeholders; aggregate and summarize information across all projects/programs to provide a high-level executive dashboard of Program status to the Steering Committee, executive management, and other key stakeholders
- Manage a Communication Plan to proactively communicate progress on an ongoing basis, ensuring transparency throughout the program/project lifecycle. Provide leadership and key stakeholders with the information and venues to make effective, timely decisions
- Ensure consistent usage of standard program and project management practices enterprise-wide
- Assess project plans and charters for completeness and quality; execute project health checks
- Foster a high-performance matrix team by identifying resources and skillsets needed and implementing a management plan to ensure successful delivery of the overall Program
- Define Program governance outlining roles/responsibilities, decision rights, and a clearly defined escalation path
- Ensure success criteria are defined upfront to promote alignment and actively manage to expected outcomes
Requirements
- Bachelor’s degree in a relevant discipline
- 10-12 years of relevant project and program experience and/or relevant consulting experience
- Experience collaborating with client-facing projects/organizations, conversions, and implementations
- Experience in driving large-scale programs/projects and accounts
- Experience with matrix management of cross-functional processes and teams
- Experience in banking, financial services, and/or software industries
- Knowledge of and demonstrated experience in project or program management processes and methodologies, as well as the project lifecycle
- Familiarity with Project Management tools, especially Microsoft Project
Preferred:
- Advanced Degree in a relevant field
- Supervisory/Management experience
- Program Management Professional (PgMP) certification preferred
- Six Sigma, LEAN
- ProSci ADKAR / Change Management experience or certification
Job Tags