Job Description

Your New Role

As a Technical Support Agent, you will be the primary point of contact for internal users, providing fast, efficient, and personalized technical assistance. You will play a key role in incident resolution, software deployment, IT equipment management, and maintaining a high level of customer satisfaction.

Key Responsibilities:

• Provide 24/7 technical support to executive-level clients on a rotating schedule.
• Monitor incident trends and alert management accordingly.
• Deploy software using automated deployment tools.
• Assist with software releases and deployments following ITIL best practices.
• Document and escalate incidents to the appropriate technician or vendor.
• Use remote tools and diagnostic utilities for troubleshooting.
• Perform hands-on hardware repairs and workstation setups.
• Adhere to SLAs and ensure accurate tracking through the ticketing system.

What You Need to Succeed

• DEC or Bachelor's degree in IT, Computer Science, or a related field.
• Minimum of 3 years of experience in technical support roles.
• Excellent communication and interpersonal skills.
• Strong problem-solving and technical troubleshooting abilities.
• Ability to work independently and collaboratively in a dynamic environment.
• Knowledge of relevant technical areas (e.g., ITIL, CompTIA, Microsoft, Cisco) is an asset.
• Bilingual (French/English).
• Valid driver’s license.
• Availability to work flexible hours, including evenings, weekends, and holidays.

What You’ll Get in Return

• A collaborative and stimulating work environment.
• Opportunities for professional development and continuous learning.
• Competitive compensation and a comprehensive benefits package.
• The chance to contribute to large-scale technology projects.

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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