Technical Support Engineer
Apex Systems is a global IT services provider, and our staffing practice has an opening in the Online Retail space for a Technical Support Engineer with experience working in Jira, exposure to coding preferably in Ruby or Python strong problem solving abilities and proven experience in a similar technical environment to place at our client.
Start date: ASAP.
Working Shifts: 3pm-11pm OR 8pm-4am
Location: Toronto/hybrid
Application Process: It is best to apply via the medium on which you are seeing this posting. If you encounter technical difficulties submitting your resume, please send a Word version of your resume to dyba@apexsystems.com
Overview
About the Role:
As a key contributor within Our Client’s Platform Support organization, the Technical Support Engineer will play an essential role in troubleshooting and resolving technical queries and platform issues for our clients Enterprise Partners. Your expertise will enhance our clients support for a diverse array of products, from White label services to APIs and IoT solutions. Collaborating closely with Engineering and cross-functional teams, you’ll ensure seamless and effective subject matter expertise, driving continuous improvement and success for our clients most strategic accounts. If you are customer-centric, self-motivated, and eager to thrive in a dynamic e-commerce environment, this is an exceptional opportunity for you.
About The Team:
The Platform Support team exemplifies Our Client’s commitment to "Rolling Up Our Sleeves" and "Going Far Together." They collaborate closely with Product and Development teams to deliver best-in-class support and solutions. The team thrives on transparency and problem-solving, embodying the spirit of "Serving Generously" as they foster long-standing partnerships with their Partners by addressing their most complex challenges.
About The Job:
About You
Minimum Qualifications:
SQL : To query the database and investigate item-related issues or transactions.
Jira : For managing and tracking support tickets.
Datadog : Must be comfortable navigating and analyzing logs to identify bugs and error patterns.
Debugging : General debugging skills, including interpreting stack traces and logs.
Basic programming knowledge in Python or Java is a plus for understanding stack traces or reviewing related code.
API familiarity : Understanding of how APIs work, including interpreting request/response formats and status codes.
Preferred Qualifications:
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystems.com or 844-463-6178.
About the Laravel PHP Developer position We are looking for an experienced Laravel PHP Developer who will write quality code and deliver results within reasonable time terms. You will work as a part of a full-stack project team that is responsible for all aspects of...
...messaging that aligns with brand voice and strategy. Key Responsibilities - Lead copywriting for campaigns, packaging, retail, social media, and event collateral - Translate complex technical features into engaging, customer-friendly language - Ensure brand voice...
...Company parties Competitive salary Free food & snacks Free uniforms Opportunity for advancement Job Overview: The Parking Lot Painter is responsible for overseeing and executing the preparation, layout, and painting of parking lots, roads, and other designated...
...WHO WE ARE Were a fast-moving, idea-sparking, deadline-crushing content team inside one of the most dynamic media companies in the country. On the Agile Creative Content Engagement Team (ACCET), we develop branded content, commercial creative, and social-first videos...
... looking to make an impact in the cybersecurity industry?As a Partner Salesperson, you will manage the relationship with Cloud Service Providers (AWS, Microsoft, Google) and develop the GTM together with them. Description * Develop an...