Job Description

We're seeking a IT Support / Helpdesk Engineer to provide end-user support and maintain IT infrastructure in a bilingual office. The role offers opportunities to learn directly from experienced professionals and contribute to efficient IT operations.

Description

* Provide on-site IT support to employees (desktop, laptop, mobile, and peripheral devices)
* Handle IT requests and incident tickets through systems such as ServiceNow or similar tools
* Manage IT inventory, asset control, and user access settings
* Support account creation, security updates, and access management for joiners and leavers
* Assist with onboarding and IT orientation for new employees
* Contribute to documentation such as IT manuals and troubleshooting guides
* Support lead engineers in small-scale IT infrastructure or ERP-related projects (e.g., SAP maintenance)

Profile

Must-have:

* Diploma or equivalent qualification in IT, Computer Science, or related field
* At least 2 years of experience in end-user support or IT helpdesk
* Strong understanding of Microsoft Office Suite and Windows environments
* Japanese: Fluent/ English: Intermediate communication ability
* Experience with IT ticketing systems (ServiceNow or equivalent)

Nice-to-have:

* Familiarity with ERP systems such as SAP
* Knowledge of IT asset management and security policies
* Good communication and teamwork skills in a multicultural environment

Job Offer

* Long-term contract with potential for extension
* Opportunity to learn enterprise IT systems (SAP, Active Directory, etc.)
* Work-life balance: weekday hours, minimal overtime
* International working environment with bilingual communication

If you are passionate about technology and thrive in a business services environment, we encourage you to apply for this IT Support role today!

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Zhixian Li on +81364021509.

Job Tags

Similar Jobs