Job Description

Description

We are looking for a highly driven and motivated individual to join the Applications Support team as a Field Applications Specialist. This role will suit someone with a strong commitment to customer service and satisfaction.

The Details...

Reporting to the Associate Director Global Field Applicationsthis exciting and challenging role involves working closely with the sales team to provide a high-quality level of technical expertise consultancy and representation for Oxford Nanopore Technologies Ltd.s products ensuring the successful application of the products to customers research. The successful candidate will be working to strengthen the companys relationship with scientists encouraging them to view ONT as the preferred supplier of solutions for their work.

The role is highly technical and involves providing pre-sales activities including presentations seminars and technical calls. The Field Applications Specialist (FAS) will be supporting customers in all stages of the technology including experimental design use of ONTs software and data analysis. Responsibilities includeproviding specialized expertise to assist with complex and technical customer inquiries and in addition providing technical advice focusing on ONTs technology and interacting with the Technical Support and Customer Solutions Departments as required.

Other responsibilities include:

• Working closely with the sales team to provide high quality effective technical expertise to customers and prospective customers in territories and provide effective back-up technical support to other regions through a thorough knowledge of ONTs products and effective communication of applications related to these products
• Participating in the organisation and running of seminars exhibitions and similar on-site activities at key accounts and congresses in the relevant territories
• Managingkey customer relationships from a technical perspective to ensure success using Oxford Nanopore products
• Providing technical consultations onproducts and related applications as part of the all sales cycle
• Tracking recording and documenting relevant information from all technical enquiries from customers and prospective customers into the CRM
• Monitoring the competition and market development and reporting findings

What Were Looking For...

Youll have a solid background of lab experience with proven knowledge and understanding of genetics molecular biology cell biology and related fields as well as theoretical knowledge and practical experience of novel experimental design appropriate sample preparation methodologies (DNA isolation fragmentation etc.) and appropriate analysis leading to new ways of measuring biological phenomena. Youll be used to working in a fast-paced multi-tasking environment with the ability to effectively work on and manage many priorities at one time. Your communication and interpersonal skills are a key strength and you have the technicalcompetency to understand and clearly discuss fundamental theory and principles of experimental design techniques and results; and to provide information back to customers in a helpful courteous positive and professional manner. Youre able to work effectively both with internal departmentsand internationally and fluency in other languages would be advantageous.

Well expect you to have a PhD in life sciences or equivalent commercial experienceshould be in a support or customer facing role. Youre a confident presenter and comfortable presenting teaching or training other scientists and haveexcellent troubleshooting writing and editing skills. Youre a competent user of Microsoft Office and ideally will have used SalesForce or a similar CRM database. If youre also proficient with data visualisation and analysis techniques and programming languages such as R Python (Numpy Pandas) this would also be helpful.

Frequent travel is expected as part of this role.

The salary for this role is between $101000and $131000CAD. The salary offered will reflect the skills and experience of the candidate.

Certain roles within ONT are eligible for annual bonus and stock. These awards are allocated based on individual performance.

Please note that no terminology in this advert is intended to discriminate on the grounds of a persons gender marital status race religion colour age disability or sexual orientation. Every candidate will be assessed only in accordance with their merits qualifications and abilities to perform the duties of the job.

Required Experience:

IC

Job Tags

Full time, Internship, Work at office,

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