Job Description

Documentation Specialist (Technical Writer)

Client: Financial Services Organization

Location: Onsite – Toronto (Minimum 4 days/week)

Duration: 1-Year Contract

Start Date: ASAP (Preferred: September 1st)

Language Requirement: English

Background

Our client, a leading financial services organization, is seeking an experienced Documentation Specialist for a 1-year contract engagement. This role is ideal for a seasoned technical writer with a strong grasp of documentation standards and the ability to distill complex processes into clear, user-friendly materials. The successful candidate will play a key role in supporting governance, operational clarity, and procedural consistency across the organization.

This is an onsite role based in Toronto, requiring a minimum of four days per week in-office. The preferred start date is September 1st, with immediate availability considered an asset.

Responsibilities

• Develop and maintain governance documentation, process flows, and procedural guides
• Ensure all documentation aligns with established standards and best practices
• Collaborate with subject matter experts to gather and synthesize information
• Review, edit, and update existing documentation for clarity, consistency, and accuracy
• Organize and manage documentation repositories to ensure accessibility and version control
• Provide documentation support to internal teams to enhance operational efficiency and compliance

Qualifications

• Proven experience in technical writing or business documentation roles
• Strong knowledge of documentation standards, templates, and lifecycle management
• Demonstrated ability to create governance materials, process maps, and procedural documentation
• Exceptional written communication skills and keen attention to detail
• Proficiency in documentation tools such as Microsoft Office, Visio, Confluence, and others

Disclaimer: Please note this is a contract position with one of our clients and not a full-time employment opportunity with Kyndryl Canada.

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