Job Description

At the center of any world class services organization is a learning and development team that enables sustainable growth with speed and quality. Intuit’s mission is to power prosperity around the world and our financial experts are at the core of that strategy. Our customers face a range of problems in their financial lives and seek human expertise for confidence in times of need. Intuit Academy is at the forefront as a true foundational learning platform that builds expert skill and capabilities, creates new sourcing pipelines, and enables an internal talent strategy that drives results.

As we advance our mission, we are looking to hire an inspirational leader to be part of the Expert Network executive leadership team that supports a multi-billion-dollar services business for Intuit by enabling decision support regarding investment focus and accelerating the velocity and quality of learnings for our Service Delivery, Expert Network and Modern Operations platform organizations.

We seek a seasoned learning and development (L&D) leader who has led and scaled L&D teams through large transformations. This leader should have extensive experience in building external learning/knowledge organizations and developing internal L&D strategies. Given the scale and complexity of Intuit Academy, being data-led and analytics-driven are of critical importance to driving impact and desired outcomes. A demonstrated understanding of upcoming technologies (like Generative AI) and how they accelerate learning platforms is as we evolve L&D practices to best-in-class.

• Lead Intuit Academy with a clear vision, build a long-term roadmap (3/1 year) and gain executive alignment from cross-functional stakeholders
• Partner with internal stakeholders to understand business priorities, craft skills and consult on best-in-class, scalable and modern learning solutions, including learning design and learning technology
• Bring best in class sustainable approaches to ensure high impact learning experiences - whether in person or virtual.
• Build playbooks and templates for most common learning community needs (e.g., developing podcasts, Gamification)
• Drive engagement with, awareness and usage of one learning solution for expert network across Intuit
• Lead and oversee the analysis, design, development, implementation, and continuous evaluation of technologies, structures, and processes that support the core learning and development solutions
• Build awareness and learning at scale and beyond to reach learners outside Intuit by partner with Sales, Product Management and Marketing and Communications identify partnerships where we can extend specific learning with to our partners and customers
• Partner with Talent Acquisition and Talent Communities to build capacity and capability in the technical, professional, and functional fields for the future

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