Desktop Support Engineer, Bilingual (Jp+En) Finance Industry Job at EIRE Systems, 東京都 千代田区

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  • EIRE Systems
  • 東京都 千代田区

Job Description

Do you want to work in a top global financial asset management firm
Are you experienced supporting MS Windows Desktop/Server environments
Confident working in a professional setting using both Japanese and English
Have a desire to learn and become the best

As a Desktop Support Engineer working as part of a diverse multi-region technology group you will:
  • Provide Desktop Support to internal end-users globally in a fast-paced environment
  • Install configure operate and maintain Windows 10/11and Linux (Thin Client) operating systems
  • Assist in the administration of Active Directory Exchange and Citrix Infrastructures
  • Support desktop trading software (i.e. Bloomberg Terminal Factset Reuters etc.)
  • Take ownership of the technology set-ups for new hires and visitors
  • Troubleshoot issues with Microsoft Office suite
  • Use Microsoft Active Directory BeyondTrust (previous name Bomgar) PowerShell to solve issues and implement new technologies
  • Perform basic Network Troubleshooting (DNS TCP/IP etc.)
  • Resolve issues with Citrix Receiver Workspaces VDI
  • Implement and troubleshoot Cisco VOIP phones Cisco WebEx Conferencing Cisco AV technologies Zoom Meeting Zoom VC equipment
  • Maintain documentation and enforce secure system policies
To be considered a goodculturalfit you mustbe:
  • Bilingual (Japanese & English)
  • An ambitious self-starter;driven to learn
  • Strong desire to solve with automation and self-service
  • Avery strong and efficient communicatorand collaborator
  • A deep problem solver; able to think on your own and develop quick sound solutions to complex problems
  • Work well under minimal supervision to complete projects and tasks on time
  • Able to work in high pressure situations to find timely solutions
To be considered a good technical fit wed like you to be technically proficient in many of the following areas:
  • Administration/engineering for Microsoft Windows 10 OS technologies (AD/DNS/DHCP/GPO/DFS)
  • Automating for Windows platforms leveraging PowerShell ActiveBatch and SCCM
  • Supporting mobile devices on MDM platforms: iPhones/iPads/Androids
  • Virtualization technologies (Citrix VDI VDA)
  • MS Exchange infrastructure and associated archiving / security gateway products
  • Fundamental knowledge of networking (TCP/IP) security and optimization
  • Zoom MS Team Cisco WebEx Conferencing and audio/video conferencing systems
  • Supporting end users remotely by troubleshooting VPN/VDI/VDA connections


Dont have all of the skills listed above Have extra skills you think are important that we havent thought of
... Please let us know by applying and telling us a bit more about yourself and why you think youre qualified!

Applicants should be eligible to work fulltime in Japan.

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