Job Description

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Please find the English below.

主要な責務： 客室在庫を管理し、稼働率と平均レートを維持する。 営業とフロントオフィスの部門連絡役を務める。 日次および週次で予測レポートを作成する。

必須の業務と責任（主要な活動)

• 部門の方針、サービス手順、基準を完全に把握し、遵守する。
• 日常的に優れた水準が維持されていることを確認する。
• 客室の稼働率を日次、週次で予測する。
• すべての前受金を正確に調整し、記録する。
• 在庫と請求指示を追跡することにより、すべてのグループ売上を調整する。
• 月末レポートのトラッキング。
• 予約部門の全従業員に対する適切なトレーニングの実施。
• すべてのセールス＆マーケティングと予約のミーティングに出席し、適切な情報を部門の従業員に伝える。
• 完売日や特別イベントの年間カレンダーを管理する。
• 予約部門の全従業員を監督する。
• その他必要な業務全般。

Job Summary

Maintain occupancy and average rate through control of room inventory. Act as departmental liaison for sales and front office. Run forecasting report on a daily and weekly basis.

Essential Duties and Responsibilities

• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
• Ensure that standards are maintained at a superior level on a daily basis.
• Forecast room occupancy on a daily and weekly basis.
• Coordinate and track all advance deposits accurately.
• Coordinate all group sales by tracking inventories and billing instructions.
• Month-end reports tracking.
• Ensure proper training of all associates in the Reservations department.
• Attend all Sales & Marketing and Reservations meetings and communicate pertinent information to associates in department.
• Maintain the annual calendar of sold-out dates and special event s.
• Supervise all reservations employees.
• All other duties as required.

Required Skills – General skills:

• Minimum two years’ experience as a Reservations Assistant Manager or Supervisor for a luxury or ultra-luxury property.
• College education preferred but not mandatory.
• Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data
• Technical Skills: Advanced math skills; ability to produce complex reports using room data.
• Language: Required to speak, read and write Japanese as well as English, with fluency in other languages preferred.  Fluency in Japanese is a requirement for this role.
• Physical Requirements:  Must be able to exert physical effort in transporting pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.
• Licenses & Certifications: None required.

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