Customer Success Manager Job at Degica, 東京都 武蔵野市

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  • Degica
  • 東京都 武蔵野市

Job Description

About KOMOJU

KOMOJU (by Degica) is Japan’s leading cross-border payment gateway, powering payments for global brands like Steam and TikTok. We help thousands of merchants expand into Japan, Asia and more with a seamless payments experience—through developer-friendly APIs and plug-ins for platforms like Shopify and Wix.

The Role

We’re looking for a commercially minded Customer Success Manager who’s excited to build strong relationships, maximize account value, and uncover new business opportunities within our growing merchant base. You’ll be a key driver of revenue growth through upsell , cross-sell , while also supporting the day-to-day success of our customers on the KOMOJU platform.

This is a great opportunity for someone who enjoys a hybrid of customer care and sales , and who thrives in a fast-paced, international environment.

Why You Should Join
  • Sales-oriented customer success : You’ll be incentivized to grow your book of business, not just retain it
  • Global team : Work in an international, bilingual environment with flexibility and autonomy
  • High-impact product : Support merchants that are expanding globally and rely on our tech to grow


What You’ll Do

  • Manage a portfolio of SMB to large-sized merchant accounts as their trusted “KOMOJU” point of contact
  • Uncover and drive growth opportunities through cross-sell and upsell of new features, products (terminals, KOMOJU Card & more), services, and payment methods
  • Act as a strategic advisor by understanding merchant goals and aligning them with KOMOJU’s offerings
  • Conduct regular check-ins to highlight performance insights, share updates, and support expansion
  • Partner cross-functionally with Sales & Marketing, Product, Support, and Engineering to deliver solutions and improve customer experience
  • Collaborate on campaign initiatives to drive feature adoption and revenue growth
  • Maintain accurate records in our CRM, including product usage, opportunities, and merchant feedback

Requirements

Requirements:

  • 5+ years of experience in Customer Success, Account Management, or a related role within fintech, payments, SaaS, or IT
  • Proven ability to manage commercial relationships and drive account growth through upselling and cross-selling
  • Native-level Japanese and business-level or higher English communication skills.
  • Strong analytical mindset with a data-driven approach to identifying and acting on growth opportunities
  • Proficient in CRM tools such as HubSpot or Salesforce
  • Self-starter with high ownership, able to thrive in a fast-paced, cross-functional, and remote-friendly environment

Benefits

福利厚生

  • 年間業績評価に応じた昇給
  • プロフィットシェア(年2回支給実績あり)
  • リモートとオフィス勤務が両方可能なハイブリット体制
  • 社会保険完備(関東ITソフトウェア健康保険組合加入)
  • 健康診断
  • スポーツクラブ優待(IT健保)
  • 保養所(IT健保)
  • 語学研修(レッスン料1〜2万円/月を補助)
  • 自己学習サポート(年間最大10万円)

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