Job Description
Salary:
General Description:
The Client Success Manager acts as the primary liaison between clients and NWCC/Trinity, providing comprehensive product and service support. The role manages a portfolio of client relationships throughout the client lifecycle, including driving client product adoption and supporting organic revenue growth
Responsibilities:
1. Provide proactive client support, conduct regular check-ins, promptly address client inquiries, ensure client satisfaction, and act as the primary point of contact for clients' needs
2. Resolve product or service issues by clarifying client concerns, determining the cause, selecting and explaining the best solution, expediting corrections or adjustments, and following up to ensure resolution. This includes handling order inquiries, errors, billing issues, and general inquiries.
3. Interface with clients to understand their objectives, requirements, expectations, and needs
4. Lead all client onboarding activities, including client training.
5. Proactively contact clients regularly to maintain account relationships, advise on new product and service offerings, and obtain feedback.
6. Monitor orders and take necessary actions.
7. Support Trinity's software partner relationships.
8. Provide and present regular internal and external reports on business trends and service level adherence.
Qualifications:
Bachelor's degree or equivalent experience in construction, construction lending, or financial services preferred. At least 2 years of experience in a client-facing role.
Based on qualifications, the candidate may be considered for a Senior Client Success Manager role, which includes the following additional responsibilities:
...tout en dpassant les attentes. En tant que chef charg de projets, vous jouerez un rle cl dans la performance du dpartement construction en encadrant, mobilisant et soutenant lquipe de chargs de projets, tout en assurant vous-mme la gestion de certains mandats...
...Vice President Commercial Loan Officer About the Company Flourishing community bank Industry Banking Type Privately... ...background as a commercial loan officer, with at least 3 years of experience, and a proven track record in credit and business development...
... with other functions (sealing, aseptic, hygienic, creasing, cutting, slitting, etc.), build theawareness of how the design contributes to the overall performance of the system (rigs, module,distribution equipment, filling machine, converti...
... technical and medical information, and/or performs intake of adverse events/ product complaints with quality customer service. Analyzes and researches inquiries and documents interactions according to organizational, client and regulator...
... media or mobile applications is a definite plus You can speak and write in English with confidence and clarity. French is greatly appreciated Youre looking for an environment that supports both professional and personal growth ...