Call Center Agent/Non voice/Chat support agent Job at Sapient, Philippines

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  • Sapient
  • Philippines

Job Description

Discover and elevate priority difficulties per Client specs;

  • Assist associates replying to customer system difficulties and questions
  • Maintain a qualified and mannerly demeanor when speaking with users and peers
  • Detect and resolve technical equipment and computer software issues concerning internet connection, email consumers and more;
  • Manage escalation from 1st line assistance to 3rd line assistance and checking of support incidents
  • Acquire technical knowledge of Information programs in order toaddress consumer difficulties and queries by going to internal training classes

Job Tags

Full time,

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