Job Description

Step into Innovation as a (Bilingual) Patient Access Specialist - Call Center Rep

At Legacy Community Health, we're on a mission to revolutionize community healthcare with cutting-edge approaches, and we need creative visionaries like you to join our trailblazing journey! As a Patient Access Specialist, you'll be the engaging voice of Legacy Community Health, ensuring our patients experience seamless access to vital services. Located in the bustling heart of Houston, TX, you'll turn every interaction into a pillar of professional excellence and efficiency. Your role will dramatically enhance the healthcare experiences of countless individuals.

This is more than just a job it's a chance to thrive in a collaborative and dynamic environment where growth opportunities abound, including potential loan repayment programs. Contribute to a crucial aspect of the healthcare ecosystem by making care more accessible and focused on patients' needs.

Innovative Responsibilities

• Expertly manage both inbound and outbound calls in an agile and forward-thinking call-center setting.
• Schedule patient appointments with precision while adhering to protocols and harnessing creativity for common challenges.
• Uphold a positive demeanor and a steadfast commitment to extraordinary service during scheduled shifts.
• Promptly recognize urgent symptoms and communicate them to clinical staff to enhance patient care through proactive measures.
• Conduct thorough data entry, ensuring complete and accurate patient demographics and payer information.
• Apply exceptional problem-solving skills to address complex inquiries and leverage each interaction to drive process innovation.
• Confidently navigate a structured environment, ensuring punctuality and attendance to sustain team success.
• Decipher verbal cues and exercise advanced interpersonal skills to transform challenges into opportunities.
• Efficiently handle multiple tasks by prioritizing duties and optimizing verbal and digital communication for maximal service impact.

Forward-Thinking Qualifications

• High School Diploma or equivalent required.
• Familiarity with operating in a technology-driven call center environment, proficiently using computers and phone systems.
• Strong understanding of basic healthcare terminology including primary care, provider terms, benefits, and HIPAA compliance.
• Proven track record of excellence in customer service, with outstanding listening skills and phone etiquette.
• Effective communicator, able to employ language, grammar, and style adeptly in both verbal and written forms.
• Capacity for innovative problem-solving in addressing patient needs and refining service protocols.

About Legacy Community Health

As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years.

With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to healthevery day, in every way.

At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a jobthey want a meaningful career that makes a real impact.

Explore our open positions and see if a career at Legacy is right for you.

Core Employee Expectations

At Legacy Community Health, our missionDriving healthy change in our communitiesguides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:

Approachable & Collaborative

We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility.

Driven & Committed

We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy changewithin ourselves, our teams, and the communities we serve.

Perceptive & Thoughtful Communicators

We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.

Apply today in less than 3 minutes using your phone, tablet, or computer!

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