Job Description

Are you known for your passion for technologies? If you're also a skilled communicator and looking for a new challenge to put those great skills to good use, then we have a golden opportunity for you within the Mobility department at Nordia.

As a Customer Service Representative , you will answer calls and help the business clientele of Canada’s largest telecommunications company with their mobility services. This is the ideal role for someone with a friendly nature who enjoys helping out others. Add to that the opportunity to work from Monday to Friday (hello, free weekends!) right from the comfort of your home; we believe this is a position you’ll truly enjoy.

What we offer: 

• Competitive base salary of $18.25/hr after training (including base wage, hourly premium)
• Bilingual premium of $2/hour, when applicable;
• Performance-based incentive;
• Fully paid training and coaching program;
• Complete benefits plan after 6 months of service, including:
  • Comprehensive insurance (medical, dental, and life insurance);
  • Great discounts on telecommunications products and services.
• Ability to work full-time according to the following schedule:
  • Monday to Friday, from 6:30 am to 8:00 pm EST
• This position offer the possibility to work from home, but you can also work on-site according to your preference.
  • Eligibility criteria :
    • Must have a minimum of 25 MBPS high speed internet;
    • Must have a secure space and not be disturbed during your shift.
    • Candidates must reside near the Nordia Montreal centre to be able to travel there, if necessary.

In this role, you will:

• Answer calls or emails from customers regarding their billing requests and mobility services;
• Provide the customer with all the necessary information to ensure they're satisfied;
• At all times, ensure that every call or email is treated in a confidential manner with accuracy, courtesy, and efficiency.

• For this position, we are looking for bilingual French-English and unilingual English-speaking candidates : Bilingual candidates must speak fluent English and French to interact with French and English-speaking customers in Canada. Answering customers in English will be required between 30 and 60% of the time for these candidates ;
• Great interest in technologies – You’re curious by nature and interested in working with new and emerging technologies. In this role, you will have the opportunity to promote Canada’s fastest 5G network as a solution to the customers;
• Must be friendly, customer-oriented with a great focus on meeting quality standards;
• Excellent communication skills - You know how to express yourself clearly and concisely; 
• Excellent analytical skills - You know how to handle complex customer accounts confidently!
• Knowledge of the Microsoft Suite (Office, Excel, PowerPoint, and Word);

Why Nordia?

People are what make Nordia special. And we’re focused on hiring and retaining the best. We offer competitive compensation, a stimulating work environment, excellent benefits and great opportunities to grow. That’s why we have the highest employee loyalty and highest satisfaction in the industry. In 2022, for the ninth year in a row, 8 out of 10 Nordia employees said they would recommend us as an employer to their friends and family. In 2018, Nordia was the first company in its industry to be recognized by Waterstone as one of Canada's Most Admired Corporate Cultures, winning again in 2021 and recertified in 2022.

Want to learn more about our career opportunities and what makes Nordia the best place to work?  to find out!

Training start date: August 28th

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