Job Description

Trophy Foods is Canada's leading supplier of high-quality edible nuts, dried fruit and confectionery products. We pride ourselves on providing the highest quality products, at the best value, through our direct channel of global grower relationships.

Trophy Foods Inc. is Canadian owned and operated with over 50 years of experience in serving our customers. We produce edible nuts, dried fruits, confectionery and bulk foods under our Trophy brand. We also work with grocery retailers, mass merchandisers, drug channel, and food service customers across the country to create and produce a wide variety of private label branded products.

Overview: The Vendor Management Planner (VMP) plays a critical role in strengthening relationships with key customers through effective collaboration on supply chain and replenishment activities. This role ensures customer service targets, inventory levels, and forecast accuracy are consistently met at both the store and distribution center levels.

The VMP partners closely with external customers and internal stakeholders (including Sales, Demand Planning, Supply Chain, and Customer Service) to develop and implement efficient, end-to-end supply chain solutions while proactively reducing customer fines and penalties.

Key responsibilities include, but are not limited to:

• Lead weekly meetings with customers to identify opportunities, address issues, and present recommendations.
• Highlight exceptions in forecasts, flag risks, and provide actionable insights and recommendations.
• Facilitate collaborative meetings between customers, sales, and supply chain teams.
• Communicate regularly with customers and account managers to ensure alignment on inventory and service expectations.
• Proactively recommend strategies and execute agreed to plans with customers to prevent future in stock and inventory issues.
• Identify issues and leverage data systems (e.g. JD Edwards, LVRP, PDP, Precima, Retail Link etc.) to make recommendations that will benefit customers and prevent supply issues.
• Maintain optimal outbound service, in stocks, and inventory levels in accordance with customer expectations.
• Investigate and communicate in stock and availability issues internally and externally to customers.
• Monitor customer forecasts and inventory using CPFR Processes at warehouse level.
• Conduct ad-hoc analysis to support decision-making and understand customer behavior.
• Perform data validation to ensure data accuracy and usability of reporting.
• Continuously review customer data, analyze activity, and identify actionable trends to meet inventory and in-stock targets.
• Investigate demand variations, present findings, and propose corrective actions to sales management team and customers.
• Lead regular customer meetings to present data, challenge assumptions, and recommend solutions.
• Manage incremental promotional activity communication and plan execution in collaboration with sales.
• Analyze impact of planned promotions and implement strategies to account for impact to customer forecast of Promotional Activity.
• Act as primary contact point for event planning as well as base forecasting for the customer Supply Chain contacts.
• Conduct analysis to identify opportunities to improve the collaborative forecasting process.
• Investigate root causes of non-compliance issues in collaboration with Customer Service, Sales and Finance, among other internal teams to review and dispute customer penalties related to fill rate or other accuracy discrepancies.

Experience, Qualifications, and Educational Requirements:

• Bachelor’s degree in business, logistics, finance or related field.
• Minimum 4+ years of analytical, demand planning, and Customer Supply Chain related experience.
• Experience working with major retailers.
• Advanced Excel skills and proficiency with supply chain data systems; ERP or forecasting software experience an asset.
• Superior analytical skills, detail oriented with the ability to work with large data sets to identify trends and anomalies.
• Excellent communication skills (both written & verbal).
• Strong analytical ability, detail orientation, and comfort working with large datasets.
• Excellent communication skills (written and verbal) and confidence in direct customer-facing interactions.
• Proven ability to analyze information, identify trends, and recommend actionable solutions.
• Collaborative approach, with experience working across cross-functional teams.
• Strong problem-solving skills with the ability to work under tight timelines and manage multiple priorities.
• Quick learner with the ability to leverage systems and influence through data-driven insights.

Trophy is an equal opportunity employer that values workforce diversity. Diversity is core to our business: by embedding diversity into all aspects of our culture, we maximize the opportunity to achieve sustainable business success a nd growth. Trophy Foods Inc. provides equal opportunities in employment, promotions, wages, benefits and all other privileges, terms, and conditions of employment to all qualified persons without regard to race, national or ethnic origin, colour, religion, age, sex, sexual orientation, or any other characteristics protected by the applicable Federal and Provincial laws.

Trophy Foods has an accommodation process in place and provides accommodations for employees with disabilities. If you require a specific accommodation because of a disability or a medical need, please advise us during the recruitment process so that arrangements can be made for the appropriate accommodations to be in place before you begin your employment.

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