Job Description

Do you match with the profile?

• Do you have client services / logistics / sales administration and/or equivalent experience?
• Are you a client-oriented person with attentive and patient listening skills?
• Are you eased at managing urgent situations with good problem solving skills and negotiation skills?
• Do you have a good command of PC/applications?
• Do you have a strong interpersonal skill both in English and Japanese?
• Are you a team player?

If yes, we’d love to view your profile!

What are we expecting from you?

The Client Services Coordinator will mainly be responsible for the inquiries from boutiques, CRC (Customer Relation Center) and CS platform. He/she will handle after sales, stock maintenance, and straps in coordination with Atelier for smooth repair operations.

• You will follow up repair status and inquiries from Boutiques/CRC/Atelier.
• You will develop strong collaboration between Atelier and Maison to provide the best client experience satisfaction.
• You will control CS standard locally in line with HQ’s guideline, monitor client services level in stores and repair level in the platform.
• You will plan, lead and implement new guidelines to improve the repair service.
• You will participate in and organize the CS related community and training.

More than a job…it’s an experience!

If you are interested in joining the influential growth of the Maison with care, no compromise, and the drive to succeed then do not hesitate to enter the creative universe of Van Cleef & Arpels. By joining the Maison, you will be part of a nurturing team focused on delivering excellence and development

The recruitment process:

1. Send your application online
2. If your profile matches our search, you will be contacted by the HR team for an interview.
3. You will meet with the HRBP, CS Manager, Regional Operations Director, and VCA Japan President.

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