Spécialiste Support Client Francophone / Customer Support Specialist French-speaking Job at 21 TSI, Montréal, QC

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  • 21 TSI
  • Montréal, QC

Job Description

About the job

(ENGLISH FOLLOWS)

21 TSI est en train de réécrire les règles et de créer le futur de l’industrie du sport. 🏅

En seulement cinq ans, nous avons lancé Maddle, Montreal Weights, Ascend et Nordik Recovery, et livré plus de 100 000 commandes à travers le Canada. Aujourd’hui, notre croissance s’accélère et nous préparons notre expansion en Amérique du Nord et au-delà. 🚀

Pour soutenir cette aventure, nous cherchons un(e) Spécialiste Support Client Francophone (et / ou bilingue) qui jouera un rôle clé pour offrir un service exceptionnel à nos clients et contribuer à la croissance de nos marques.

Tes missions au quotidien 🫡

  • Répondre aux demandes clients
  • par téléphone, chat et courriel, avec un focus sur le service en français
  • Identifier les besoins des clients et les guider vers les meilleures solutions
  • Fournir des informations claires et précises sur nos produits et services
  • Documenter et mettre à jour les interactions dans le CRM (Zendesk)
  • Dépanner et résoudre les problèmes des clients de manière efficace
  • Gérer les plaintes et assurer le suivi jusqu’à satisfaction complète
  • Contribuer à offrir une expérience client exceptionnelle à toutes les étapes

Ce qu’on cherche chez toi 🔎

  • Français impeccable, parlé et écrit (obligatoire)
  • Anglais professionnel
  • Expérience préalable en service à la clientèle, idéalement multicanal (téléphone, email, chat)
  • Connaissance d'outils de gestion de demandes clients (Zendesk ou équivalent)
  • Expérience avec Shopify ou e-commerce est un atout
  • Sens de l’organisation, autonomie et esprit d’équipe
  • Attitude positive et capacité à gérer plusieurs demandes en simultané

Ce que nous offrons 💰

  • Salaire
  • 20–25 $/h
  • selon ton expérience,
  • 40h/semaine
  • Assurance santé et dentaire après trois mois
  • Accès aux soins virtuels TELUS Health
  • Massages bi-hebdomadaires au bureau
  • Rabais sur nos produits pour toi et tes proches
  • Une petite équipe dynamique de
  • 9–10 personnes, où ton impact est réel
  • L’opportunité de grandir avec nous et de contribuer à l’expansion de marques en pleine croissance

Prêt(e) à nous rejoindre ?

Si tu veux que chaque journée compte, que tes idées deviennent des actions concrètes et que tu aies un vrai impact dans une entreprise qui grandit vite, on veut te rencontrer.

Envoie-nous ta candidature et viens écrire le prochain chapitre de 21 TSI avec nous. ✍️

---------

(ENGLISH JOB POSTING)

21 TSI is rewriting the rules and shaping the future of the sports industry. 🏅

In just five years, we've launched Maddle, Montreal Weights, Ascend, and Nordik Recovery, and fulfilled over 100,000 orders across Canada. Today, our growth is accelerating, and we are preparing to expand across North America and beyond. 🚀

To support this journey, we are looking for a Customer Support Specialist (Francophone, and/or Bilingual) who will play a key role in delivering exceptional service to our customers and contributing to the growth of our brands.

What you’ll do day-to-day 🫡

  • Respond to customer inquiries via phone, chat, and email, with a focus on French-language service
  • Identify customers’ needs and guide them to the best solutions
  • Provide clear and accurate information about our products and services
  • Document and update interactions in the CRM (Zendesk)
  • Troubleshoot and resolve customer issues efficiently
  • Manage complaints and follow up until complete satisfaction
  • Help deliver an outstanding customer experience at every stage

What we’re looking for 🔎

  • Excellent French, spoken and written (required)
  • Professional English
  • Previous experience in customer service, ideally multichannel (phone, email, chat)
  • Familiarity with helpdesk softwares (Zendesk or equivalent)
  • Experience with Shopify or e-commerce is a plus
  • Strong organizational skills, autonomy, and team spirit
  • Positive attitude and ability to handle multiple requests simultaneously

What we offer 💰

  • $20–$25/hour depending on experience, 40 hours/week
  • Health and dental insurance after three months
  • Access to TELUS Health virtual care
  • Bi-weekly massages at the office
  • Product discounts for you and your family/friends
  • A small, dynamic team of 9–10 people where your impact is real
  • The opportunity to grow with us and contribute to the expansion of fast-growing brands

Ready to join?

If you want every day to count, if you want your ideas to turn into real actions, and if you’re ready to make a meaningful impact in a fast-growing company, we want to meet you.

Send us your application and come write the next chapter of 21 TSI with us. ✍️

Job Tags

Daily paid, Internship, Work at office,

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