Job Description

You have a high demand on the quality of a code - Pitney Bowes does too, that's why software projects of the highest quality are implemented here and for that we need your support, because it is Pitney Bowes' goal to accompany our customers through the complex world of commerce. We make it possible to send letters, parcels and packages all over the world. And that's not all!

We are looking for the head office in Darmstadt (work location: DA and remote in home office) a

Software Support Specialist for Shipping Solutions CE (m/f/d), 2nd level level.

You should enjoy these tasks:

• Receiving, recording and, if possible, finalizing technical inquiries from our customers in the shipping area.
• Escalation and ongoing customer support until the problem is solved.
• Documentation of problems and their solutions in the support database.
• Remote support via remote maintenance access on customer systems.
• Optionally also on-site support
• Various project activities, e.g. route updates or knowledge transfer.
• Supporting activities in the context of project implementations at customers (including configuration, installation and training).

This is what we want from you:

• Technical or commercial vocational training
• Proven work experience as a technical support representative (m/f/d), desktop support technician (m/f/d), IT technician (m/f/d), IT helpdesk or a similar function
• Practical experience in the MS Windows environment (client and server operating systems).
• Experience with common remote desktop support options such as VPN, TeamViewer, etc.
• Customer-oriented thinking and acting
• Ability to provide step-by-step technical support, both written and verbal
• Ability to work independently, as part of a team, show initiative and flexibility
• Additional experience in the field of databases (MS SQL Server or Oracle) is a plus
• Additional experience in software development / script creation is a plus
• Additional experience in logistics is a plus

What you can expect:

• Ingenious central location in Darmstadt (near HBF).
• Free underground parking spaces
• Family & leisure-friendly work-life balance through flexible working hours, compensation for overtime & home office option.
• EAP (Employee Assistance Program)
• Wellness and health programs
• Huge free e-learning offer
• Good opportunities for further development & mentoring.
• Implementation of challenging & creative projects in an agile and growing team.
• Freedom in the implementation of your ideas
• Flat hierarchies & lived collegiality
• Solid company with 100 years of success story
• Company performance-related bonus
• Permanent employment contract, 30 days vacation plus special leave
• More than 10,000 colleagues worldwide
• Company pension plan with attractive modules

At Pitney Bowes, we have long understood diversity and inclusion in all its facets as an enrichment for our teams. Equal opportunity has been a special concern of ours for decades, the equal treatment of applicants: inside as well as employees: inside a fundamental principle of our corporate policy. We welcome applications from people with disabilities.

Interested?

My name is Stefan Kiessler,
I am part of GenX, have been with Pitney Bowes for over 12 years, including as a recruiter, and will personally guide you through the application process all the way to onboarding.
By the way, we like to talk to our prospects via MS teams during the initial get-to-know-you appointments and try to coordinate appointments as promptly as possible. But we don't want to miss out on a final face-to-face meeting either.
If the ad has aroused non-binding interest in you, then please send me a short email, if you have time, gladly with CV to stefan.kiessler@pb.com or contact me on LinkedIn/XING.

Pitney Bowes Germany GmbH
Poststrasse 4 - 6
64293 Darmstadt

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