Job Description

Mission

MISSION

As this is a newly established site, the Site Operations Manager (SOM) will be responsible for overseeing all site operations, ensuring service level agreements (SLAs) are met, and aligning stakeholder expectations, including those of customers, investors, and building owners.

A key mission of this role is to prevent P1 incidents by ensuring proper risk assessments and compliance with Health, Safety & Environment (HSE) standards. The SOM will manage maintenance vendors and site operators, lead improvements in critical infrastructure, and act as the primary liaison for customer communications related to technical matters.

The SOM also supports implementation works, including customer-led construction activities in collaboration with the Delivery team. This role requires the ability to make sound technical judgments, guide vendors, and explain technical matters to customers when needed.

Key Responsibilities

1. Site Transition and Operational Readiness

• Understand all current operations (FM, BM, Security, HSE) managed by vendors
• Conduct gap analysis on operations, budgets, systems, and organization
• Build strong relationships with the building owner's operations team and complete handover activities

2. Operational and Technical Management

• Manage all aspects of data centre operations, including critical facility systems with redundancy
• Align Colt and customer SLA/OLA and tailor site-specific processes accordingly
• Oversee annual maintenance and renewal plans, and manage related budgets
• Negotiate vendor proposals and costs effectively

3. Contract and Budget Management

• Plan and support back-to-back contracts with customers and vendors
• Understand SLA conditions and contract structure
• Monitor budgets, issue purchase orders, and ensure timely updates

4. HSE Management

• Ensure compliance with Japanese laws, including the Industrial Safety and Health Law
• Align operations with Colt’s global HSE standards
• Oversee safety programs (e.g., KY, Toolbox Meetings, LoTo)

5. Time & Priority Management

• Efficiently handle a high volume of email and desk work, including documentation of procedures

6. Risk Assessment and Process Development

• Create and implement risk assessments and work procedures for critical facilities

7. Customer-Facing and Implementation Support

• Provide technical support and solutions to pre-sales and delivery teams
• Manage customer-related construction (e.g., racks, cabling, cages)
• Review vendor construction procedures and risk assessments
• Maintain and update site databases and reporting tools (FNT, Sugar, CAD/Visio, Cherwell, EcoOnline, etc.)
• Collaborate with internal teams (Sales, Delivery, Change Management, etc.)
• Manage and close assigned Work Orders (W/O)

Outcome

OUTCOMES

• Lead and continuously improve maintenance, operations, renewals, and construction
• Support and assess new hires and onsite operators
• Evaluate vendor performance and contracts
• Work with the Senior DC Operations Manager (SDCOM) and central teams to manage budgets and payments
• Provide input to design and project management from an operational perspective
• Manage incidents, changes, and problems effectively
• Support audits and customer satisfaction efforts
• Ensure HSE compliance and promote a culture of safety
• Fulfill customer requests with quality and efficiency

The team

THE TEAM

This role sits within the Site Operations team and reports to the Site Manager. The team is responsible for managing mission-critical facilities within the data centre. As a key member, the SOM will guide vendors, implement technical and contractual controls, and manage risks with Colt’s values in mind.

The SOM will also interact with:

• Colt Operations, HSE, Security, and Delivery teams
• Transition and Sales teams
• Legal, Procurement, and Finance departments
• Central teams in Europe and India
• Joint Venture partners
• Vendors and 3rd-party data centre providers

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