Title: ServiceNow Developer
Client: Federal Government
Location: Ottawa (Remote)
Job Type: Contract 37.5 hours a week
Security Clearance: Enhanced Reliability
Duration: 1 year contract
Required Qualifications & Skills
• University degree or college diploma in business administration, statistics, or a related field
• A minimum of five (5) years of demonstrated experience as a Developer in ServiceNow implementations
• Demonstrated experience with the ServiceNow portals, catalog forms and especially APIs
The Consultant will be responsible for providing the following Services to the Bank:
Under the direction of the Assistant Director, Service Management Platform;
• Work with Facilities department and third party to create new portals, catalog forms
• Develop APIs and connect with third party solutions for bi-directional communication
• Work with internal Bank teams to establish connections between ServiceNow and external solution.
• Update documentation on integration
• Perform other enhancements related to forms, catalogs, workflows in ServiceNow.
• Establish a technical project plan with key milestones and providing status updates.
• Create ServiceNow epics and stories
• Document key technical decisions, issues, and enhancements through the entire development lifecycle
• Report on development work progress
Work with the support team to ensure transition from development to operation
• Provide guidance and expertise to various stakeholders throughout the life of the project
• Communicate and collaborate with project team members and key stakeholders throughout the life of the project
• Other related activities and deliverables as required
Additional Requirements
1. The Consultant(s) may need to have a computer or laptop that meets the following specifications in order to access Bank systems and applications remotely as required: - Windows 10 with version 20H2 or later or a Windows 11 device - Rights to install software required for Azure Virtual Desktop - Available USB A port - Highspeed internet connection
2. The Consultant(s) must have a smartphone which can support the Microsoft Authenticator application and appropriate Wi-Fi or cellular connectivity as it will be required for second factor verification to gain access to Bank applications.
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