Service Operations or Customer Support Job at Fidel Consulting KK, 東京都

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  • Fidel Consulting KK
  • 東京都

Job Description

Appealing Points:
  • Play a key role in improving service quality and optimizing operations for core products!  Take initiative in identifying issues and driving improvements across service operations.
  • Leverage data-driven decision-making to lead practical and measurable process enhancements!  Use tools like Excel and BI platforms to monitor KPIs and implement impactful changes.
  • Work in a fast-paced startup environment with autonomy and access to modern tools like Zendesk and Salesforce!  Expand your experience with cloud-based support tools and workflow automation systems.

Annual Salary : 7.5 Million and Above

Job Description:

You will be a core member responsible for optimizing business processes and improving quality in the service operations of main products.

Job Qualification:

  • Service operation experience (5+ years)
  • Practical experience in technical support, customer support, inventory management, etc.
  • Concrete results in process optimization and efficiency improvement
  • Experience coordinating with related departments and collaborating on cross-sectional projects
  • Problem-solving and improvement drive
  • Ability to identify problems and analyze causes based on data
  • Experience in planning and implementing improvement measures
  • Proven track record of improving business quality through the PDCA cycle
  • Customer service and data utilization experience
  • Experience in producing results through customer support and technical support
  • Experience in business analysis using Excel, BI tools, etc.
  • Experience in KPI monitoring and implementing improvement actions

Preferred Skills

  • Experience launching services at a startup/rapidly growing company
  • Experience implementing and operating cloud/SaaS-based customer support tools (such as Zendesk) and remote monitoring platforms
  • Knowledge and implementation experience of workflow automation
  • Knowledge of CRM tools such as ServiceNow and Salesforce

Japanese Language Skills : Native level Japanese and English not required

Company Description

it is accelerating the development and implementation of small-scale decentralized water recycling systems through collaborative trials with government and local authorities.

Job Requirements: Japanese JLPT N, cloud, SaaS, Zendesk, CRM , ServiceNow, technical support, customer support

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