Service Delivery Manager:
On behalf of our IT client, Procom is searching for a Service Delivery Manager for a permanent role. This position is a hybrid position with 2 days onsite at our client’s Toronto office.
Service Delivery Manager - Job Description:
We’re looking for a hands-on, client-focused Service Delivery Manager to lead our project services team. This role involves owning the full process from scoping and planning to client updates and execution in a small-business environment.
Service Delivery Manager - Responsibilities:
• Launch new client onboarding and create project roadmaps
• Touch base with the team to remove blockers and celebrate progress
• Hop on client calls to clarify expectations or troubleshoot issues
• Track timelines and course-correct delayed deliverables
• Coach team members through challenges or new skills
• Send proactive updates to clients to build trust and transparency
• Share project insights and small wins with leadership
Service Delivery Manager - Mandatory Skills:
• Strong client-focused service delivery experience
• Excellent communication and interpersonal skills
• Proven problem-solving capabilities
• Ability to manage multiple projects and priorities
• Experience in leading a small team
• Hands-on experience with project scoping and planning
• Proficiency in using data and AI to enhance service delivery
Service Delivery Manager – Nice-to-Have Skills:
• Experience in a small-business environment
• Familiarity with corporate performance-based profit-sharing models
• Understanding of health and dental benefits management
• Experience in using technology for service improvements
• Knowledge of group RRSP and company matching plans
Service Delivery Manager – Assignment Length:
This is a permanent position.
Service Delivery Manager - Start Date:
ASAP.
Service Delivery Manager - Assignment Location:
Toronto, Ontario, Canada. This is a hybrid position requiring 2 days onsite.
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