* **Primary liaison on day-to-day basis regarding communication between SOFG and Supplier regarding service delivery changes, problems, and recovery efforts*** **As operational problems occur, reviews Supplier recovery and permanent fix plans*** **Is the contact for day-to-day communications between Supplier and the specific Product Owner*** **Ensures an in-house process is maintained for handling of high severity and stagnant issues/events in both the supplier and the retained environments*** **Contacts Supplier with day-to-day corrections, plan/program changes and any details/info necessary to resolve conflicts between customers and Supplier*** **Educates Supplier on program/product/operational details, including the development and implementation of Supplier processing schedules and coordination of data flow ensuring timely transmittal to Supplier*** **Develops and distributes written communications as needed to the Supplier and business stakeholders*** **Reviews and monitors Supplier problems, change management processes, and escalation procedures*** **Manages operational change management: reviews change requests, facilitates change meetings, applies change approvals, administers change freezes, performs change management reporting*** **Daily/Weekly Service Delivery Committee meetings*** **Operational Change Management*** **Root Cause Analysis*** **Issue resolution*** **Stakeholder Management*** **Project development and report-out*** **Comprehensive knowledge (5+ years) of the technical tower/domain in scope, with specific knowledge of operations*** **Bachelor's degree in Engineering/Science/Information Technology discipline*** **Strong understanding and commitment to standard operational processes and disciplines (Service Request Management, Incident Management, Problem Management, Change Management, Operational Readiness, etc.)*** **Problem determination (experience in root cause analysis) and problem resolution skills*** **Demonstrated proficiency with managing projects*** **Ability to accomplish results through others, particularly by establishing relationships, effective controls, and monitoring processes*** **Proven negotiation and influencing skills*** **Strong collaboration and partnering skills*** **Strong verbal and written communication skills with the ability to articulate complex ideas in easy-to-understand business terms to senior leaders*** **Knowledge of business environment, service requirements and culture*** **Process skills; an understanding of process costs, ability to work with Supplier to ensure effective operations and agreed upon service levels*** **Experience of indirect management – managing by influence as opposed to positional authority**Stand Out For Good, Inc. is a purpose-based, inspiring lifestyle and fashion family of brands rooted in community and committed to giving back. #J-18808-Ljbffr Altar'd State
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