Job Description

GoRight is an innovator in the transportation maintenance industry. For 20 years, we have provided customers with exceptional and transformative maintenance solutions. We believe that working with leading-edge technology in our shops is just as important as being innovators in all areas of our business.

Working at GoRight is more than a career for our people. We are a place that lives our values and are committed to delivering exceptional results to our employees and customers. We take our values seriously and are committed to safety, quality, responsiveness, honesty, integrity, and personal initiative every day.

Service Centre Manager - Kitchener

The Service Centre Manager leverages their complete knowledge of truck and trailer maintenance and repairs, regulatory compliance, and leadership of teams and processes to manage the day-to-day operations of the service department, personnel and expenses in order to achieve defined business goals.

In this role, you will be responsible for:

• Leadership for all aspects of the Service Centre truck and trailer technician teams including productive team planning, communications, performance and attendance
• Following all standard work methods and processes, identifying waste and areas for improvement
• Coaching technicians, managing and inspecting technician work and performance to meet GoRight repair standards and customer requirements
• Building and maintaining customer relationships
• Managing customer issues and concerns
• Providing quotes as required, to internal and external customers
• Achievement of annual budgeted revenue and expense contributions
• Monitoring internal scorecards to identify areas for improvement
• Reviewing and ensuring shop supplies inventories are available, supporting the Supply Chain organization as required
• Follow OEM requirements for processing of warranty work
• Assist with overseeing and managing the facility and grounds so they are maintained, safe, and organized
• Monitor and maintain Corporate 6S standards in all areas
• Other duties as assigned

Requirements for the role include:

• 310T License
• Minimum 5 years managerial/supervisory experience in a service centre environment
• Truck and Trailer parts knowledge
• Strong negotiation skills
• Effective strategic thinking and problem solving skills
• Exceptional customer engagement service skills and experience
• Strong organizational and time management skills
• Exceptional communication and interpersonal skills
• Strong computer skills

We look forward to speaking with you!

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