Job Description

As Canada’s most cutting edge home insurance carrier, Max Insurance is entering a period of exciting growth. We are looking for smart, motivated claims professionals to join our mission to provide exceptional customer experiences to Canadians.

At Max, we offer the opportunity to:

• Join an energetic and rapidly growing team, with excellent flexibility & benefits
• Create real impact through integration of your expertise into the claims process
• Use industry leading technology to deliver the best possible claims experiences to policyholders

JOB SUMMARY:

Max Insurance is looking for an exceptional Senior Claims Adjuster to help drive excellence in our claims function for moderate to highly complex residential property claims.

To offer our policyholders a fast and positive customer experience, we use proprietary systems that have streamlined and automated many of the legacy inefficiencies in the claims process.

Our adjusters will have access to tools never seen in the industry before, all focused on making the claims process easier so that our customers can get back on their feet faster.

JOB RESPONSIBILITIES:

• Investigate, evaluate, analyze, negotiate, and settle residential property claims in accordance with Max Insurance’s claims procedures and guidelines
• Review all relevant policy wordings and acts to determine coverage, damages, and liability
• Maintain ongoing communication and status updates to customers until file closure
• Determine appropriate settlement amount based on independent judgment, Xactimate estimates, contractor estimates, and application of applicable limits and deductibles
• Establish accurate claim and expense reserves and update promptly as new information is received

QUALIFICATIONS:

• Minimum 5 years of full handle desk adjusting experience handling personal property claims (home, landlord, condo, tenant)
• Experience managing fire and other complex claims
• Experience working with large national contractors
• Litigative experience considered an asset
• Drive and an eagerness to roll up their sleeves and get to work
• Ability to coach and mentor more junior adjusters
• A desire to work in a dynamic and fast-paced environment
• Successfully worked with opposing counsel and third-party adjusters
• Having the mind set on helping our customers get back on their feet quickly
• A strong fundamental understanding of building construction
• Experience with Xactimate estimates
• The ability to be empathetic to our customers in their time of need
• Litigative experience considered an asset

WHY JOIN OUR TEAM?

• Health Care and Wellness: Comprehensive benefits with additional health care spending allowances
• Educational Growth: Support for lifelong learning for those looking to accelerate their career
• Tools for Success: A full suite of state-of-the-art Mac products
• Meeting-Free Focus: Maintain dedicated time to thoughtfully navigate the most important deliverables
• Paid Volunteer Hours: Promote community involvement by supporting what matters most to you
• Flexible Hours: Healthy personal-professional balance to best support life’s demands

OUR CULTURE & VALUES:

With roots dating back to 1866, Max’s culture and values are critical to who we are and what we want to achieve.

• Family comes first: Max strives to promote and support a healthy work-life balance for employees and to be flexible & adaptive in their time of need. Staff must feel safe to drop everything if a family emergency comes up.
• Flat Structure: All team members are treated equally and are expected and encouraged to have a voice. We encourage an environment where leaders seek out new perspectives from all, irrespective of their roles or responsibilities.
• Better Together: We operate as a united front to overcome challenges. No one person has all the answers, and we understand that people work better together.
• Always Improving: We must never be satisfied with the current state of our culture. There is always room for improvement. Our team always needs to go above and beyond to help each other achieve success. This is done selflessly in the interest of raising our team as a community.

Max Insurance welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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