We are seeking a high-performing Senior Commercial Account Executive to join our Japanese team. As a key member of Zendesks Commercial sales team you will provide sales leadership and creative direction to our most highly visible customers. This is a chance to build the Platform experience at Zendesk!
As a Senior Commercial Account Executive you love hunting for new opportunities and are able to close new accounts while maintaining existing ones. You have a passion for building and maintaining broad relationships developing and managing opportunities and leading a team of extended resources within Zendesk.
You are a creative out of the box thinker able to articulate Zendesks platform vision. You can sell at the most strategic level and form a broad strategy for winning customer buy-in and implementation.
Lead and develop a subset of our Commercial accounts
Create direct new business and expansion opportunities
Collaboratively develop specific GTM strategy and plan with larger Zendesk team
Develop detailed multi year account strategy and objectives aligned to a quarterly execution plan
Develop and nurture CXO relationships at assigned accounts
Identify and develop partner relationships to build a partner ecosystem working with Zendesks Channels and Alliances teams
Follow Zendesk sales process tracking all critical activities and ensuring a deep understanding of the status of a deal at every stage of the process
Work with the Solution Architecture team to Influence product direction by facilitating structured industry forums for customer feedback to the product management engineering and ISV teams
At least 6 years of Enterprise software selling experience; SaaS and CX experience strongly preferred
Successful record acquiring direct new business sales Extensive experience selling into the Japan market
Experience selling to VP and C level executives at Mid Market/Commercial segment
Experience managing and closing complex sales-cycles using solution selling techniques
Consistent delivery and over-achieving against targets
Strong interpersonal and presentation skills
Outstanding verbal and written communication skills
Experience working in a dynamic agile company and sales team
Willingness to travel
#LI-ESKD
Hybrid: In this role our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection collaboration learning and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
As part of our commitment to fairness and transparency we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position in accordance with Company guidelines and applicable law.
Zendesk is an equal opportunity employer and were proud of our ongoing efforts to foster global diversity equity & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race color religion national origin age sex gender gender identity gender expression sexual orientation marital status medical condition ancestry disability military or veteran status or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application complete any pre-employment testing or otherwise participate in the employee selection process please send an e-mail to with your specific accommodation request.
Required Experience:
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