Job Description

Maintenance Manager

The Wanderluxe Collection | Michigan City, IN

At The Wanderluxe Collection, we manage a diverse portfolio of vacation homes that includes Beachwalk Vacation Rentals, South Shore Vacation Homes, and IN the Dunes National Park Lodging, all united by a shared commitment to service, cleanliness, hospitality, and unforgettable stays. The Wanderluxe Collection was formed due to the growth of our flagship property, Beachwalk Resort, a storybook community of colorful cottages and beach homes just steps from Lake Michigan’s Sheridan Beach.

The Wanderluxe Collection is looking for a Maintenance Manager to oversee operations for more than 150 vacation homes across Northwest Indiana and Southwest Michigan.

This is a year-round, full-time leadership role.

Position Overview: The Maintenance Manager at The WanderLuxe Collection plays a key role in ensuring the safety, comfort, and overall positive experience of our guests. This position is responsible for overseeing and coordinating all aspects of property maintenance, repairs, and improvements to keep our vacation rental properties and commercial buildings well maintained, visually appealing, and fully functional.

Responsibilities

Maintenance Coordination

• Plan, prioritize, and oversee daily maintenance tasks, repairs, and preventive maintenance across multiple vacation rental properties and commercial buildings as designated by the General Manager & Director of Operations.
• Partner with housekeeping and property management teams to address maintenance needs promptly and efficiently.
• Maintain accurate records of maintenance activities, including work orders, repairs, and inventory.

Property Inspections

• Conduct routine property inspections to identify maintenance issues, safety concerns, and improvement opportunities.
• Develop and implement an inspection schedule to proactively resolve issues before they escalate.

Repairs and Troubleshooting

• Diagnose and perform repairs on systems and equipment including plumbing, electrical, HVAC, appliances, and structural elements.
• Coordinate and supervise external contractors for specialized repairs when necessary.
• Respond promptly to urgent maintenance requests to minimize guest disruptions.
• Serve as an emergency contact via the after-hours phone tree and respond to calls as needed.

Vendor Management

• Build and maintain strong relationships with local contractors, vendors, and suppliers to ensure timely and cost-effective services.
• Obtain competitive quotes for repair and improvement projects, ensuring both quality and adherence to budget.

Budget Management

• Assist in developing and managing the maintenance budget.
• Track expenses and recommend cost-effective solutions.
• Identify opportunities to optimize spending while maintaining high property standards and guest satisfaction.

Safety and Compliance

• Ensure all properties comply with safety and regulatory requirements, including fire codes, building codes, and health regulations.
• Implement and enforce safety protocols for maintenance staff and contractors.

Team Leadership

• Recruit, train, and manage a productive team of Maintenance Technicians and Decks/Grills (Exterior Maintenance) associates. Create weekly and daily schedules & assignments to support efficient property operations.
• Provide leadership, training, and guidance to the team, fostering a culture of excellence, accountability, and continuous improvement.
• When necessary, provide coaching and counseling, including written documentation and/or terminations.

Communication & Collaboration

• Maintain clear, timely, and professional communication with homeowners, ensuring that their concerns are addressed and resolved effectively.
• Provide proactive updates on maintenance activities, project timelines, and resolution of issues.
• Collaborate with other department leaders including housekeeping, property management, and guest services to align priorities, support operations, and deliver a seamless guest and homeowner experience.
• Demonstrate strong follow-through, ensuring that commitments are met and expectations are consistently managed. 

Requirements

• A minimum of 2 years of leadership experience in hotels, resorts, vacation rentals, or other facilities, ideally with multi-site or high-volume operations.
• A proven ability to recruit, motivate, and retain high-performing teams.
• Strong organizational and communication skills, skilled at making sound decisions in the moment. process improvement and multi-tasking
• Proficient using technology and digital systems (PMS, maintenance apps, digital communications, etc.).
• A hands-on leader who thrives in a fast-paced, people-first environment.
• Flexibility to work weekends, and select holidays.
• Some lifting required – up to 50 pounds.
• Legally able to work in the United States.
• A valid driver's license.
• Located within commutable distance of Michigan City, IN or willing to relocate.

Why You’ll Love It Here

• Full-time, year-round position
• 401(k) after one year
• Medical/Dental/Vision insurance and Low-cost Medical Clinic Access (after 31 days)
• Opportunities to grow with a fast-expanding hospitality company
• Work in a beachside community that feels more like a family than a workplace
• Small town vibes with big things on the horizon, Michigan City is just one hour from Downtown Chicago, with over 500 million dollars in investments coming into town.

You’ll report directly to our Operations Director and play a key role in shaping guest experiences and team culture across The Wanderluxe Collection.

If you’re ready to bring your leadership, passion, and operational expertise to a company that values both people and place, we’d love to meet you.

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