Job Description

Manager Performance & Integration is responsible for driving operational excellence by supporting new business and acquisition integrations and optimizing existing location performance. This role focuses on the seamless integration of new opportunities while also implementing strategies to improve process efficiency, customer service, compliance, and financial performance at the location level. The individual will collaborate with cross-functional teams to ensure alignment between headquarters and local operations and provide locations with the tools necessary for success.

Major Responsibilities

• Coordinate and execute the operational integration activities onsite or remote.
• Serve as the primary point of contact between location, area and HQ resources across departments such as Operations, Finance, IT, HR, and more.
• Manage assumptions, information requirements, and risks; follow up with integration PM to resolve issues.
• Support post-launch evaluation and document lessons learned to continuously improve the integration process.
• Lead operational reviews to ensure compliance with company policies and regulatory requirements.
• Develop and implement strategies that enhance customer service, operational efficiency, and compliance at the location level.
• Develops and prepares location review prep file, includes analysis on all facets of operations, retrieving and using data across multiple systems
• Detailed documentation of location review findings. Identifies improvement opportunities and develops action plans for location staff to support sustainable improvement.
• Develops and delivers location findings presentations during location review.Coordinates with senior management on resolution for all findings.
• Reengineer and improve location processes, focusing on reducing costs, improving safety, and enhancing the customer experience.
• Equip locations with the necessary tools and resources to optimize financial performance and customer service delivery.
• Other responsibilities as required or requested.

Minimum Education or Certifications Required

• Bachelor’s degree in related field -OR- equivalent combination of education and experience

Minimum Experience or Skills Required

• 5 to 10 years of proven experience in transportation or a comparable service industry, with a strong focus on operations management.
• Experience managing area level operations or overseeing the business integration process.
• Strong leadership, decision-making, and team-building skills.
• Proficiency in Microsoft Office applications (Excel, Word, PowerPoint, Outlook, OneNote, SharePoint).
• Strong business acumen, with expertise in financial analysis, process improvement, and strategic planning.
• Excellent verbal and written communication skills with the ability to work collaboratively in a fast-paced environment.
• Demonstrated ability to manage complex projects, resolve conflicts, and lead organizational change. Ability to learn on a fast-paced leaning environment and contribute to ongoing/upcoming projects.

Physical Requirements and Working Conditions

• Must be able to move about outside, navigate up/down steps on buses and walk long durations, be available early in AM or late in evening. Position is frequently outside and during inclement weather.
• At home office space and internet/wi-fi capabilities are required.
• Required Travel - Approximately 60% of time

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