Job Description

Welcome to FOSS — Where Values Drive Everything We Do  

For over 60 years, the FOSS Auto Group has been a leader in the automotive industry, home to two trusted brands: Roy Foss and Foss National Leasing. Our success is driven by our incredible team. These are dedicated and passionate individuals who embody our core values daily, building a reputation for excellence in retail, fleet, service, and innovation.

At FOSS, we are guided by five principles:

• Glad to be here – We show up with positivity and pride.  

• Sweat the small stuff – Details matter, and we get them right.  

• Show up for each other – We succeed as a team.  

• Walk the talk – We lead by example.  

• Set the standard – We raise the bar.  

We are proud of the long-standing relationships we've built with our clients, customers, and our team members. When you join FOSS, you're joining a company that leads with heart, acts with integrity, and invests in your growth. If you want a workplace where your impact is celebrated, you've found your next move.

About The Role 

At Roy Foss Thornhill we are looking for a professional, friendly, and highly organized Receptionist to be the welcoming face and voice of our organization. The ideal candidate thrives in a fast-paced environment and is passionate about delivering outstanding customer service. You will play a pivotal role in creating a positive first impression for all guests.  

What We're Looking For

• Deliver exceptional, people-first service in line with our belief in setting the standard.  
• Meet and greet customers consistently with courtesy and a high level of warmth and professionalism - making every individual feel like they are “glad to be here.” 
• Provide prompt, courteous, and accurate information to guests and callers.  
• Engage customers to determine their automotive needs and appropriately route customers to our sales, service and parts departments.  
• Provide administrative support to various departments, proactively showing up for each other to keep things running smoothly.  
• Build strong relationships with customers and dealership employees  
• Answer all incoming phone calls  
• Manage and process payment receipts  
• Manage dealer plate log  
• Other administrative duties as needed.  

What You'll Bring

• Must be available to work on weekends and during the week; with a willingness to work flexible shifts, including mornings and evenings as required.  
• Must be able to work independently.  
• Strong organizational skills and the ability to sweat the small stuff while multitasking effectively  
• Professional demeanor and appearance.  
• Outstanding customer service skills  
• Excellent communication and interpersonal skills, both in person and over phone.  
• Team-oriented with the ability to multi-task.  
• Previous dealership reception experience is an asset  
• Computer literate and competent with communication equipment  

What We Offer:  

Competitive compensation and benefits package.

Employee team building and social events.  

Learning and development programs for all team members.

Growth potential within our organization. 

Certification fees will be covered, if required. 

Employee discount programs.

Foss purchase and service program.

Employee referral and recognition programs.

Our Commitment to Equal Opportunity

At Roy Foss Automotive and Foss National Leasing, we are dedicated to creating a workplace where everyone feels welcome and has the opportunity to thrive. We believe that a diverse and inclusive team is not only our strength, but it also drives innovation and helps us better serve our customers and community.

We are proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, or disability. Our commitment to equal opportunity extends to all aspects of employment, including hiring, training, promotion, compensation, and benefits.

FOSS Automotive Group is committed to providing an inclusive, accessible work environment. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.

We are committed to fostering a culture of fairness, equity, and respect for every employee and applicant.

Should you have any questions or concerns, you can reach out to HR@royfoss.com.

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