Job Description

Quality Specialist

Employment Type: Full-Time, Temporary (at least 6 months with strong potential to extend or more)

Location: Welland, Ontario

About the Role

We are seeking a detail-oriented Quality Specialist to join our team on a temporary basis. This role is critical in supporting quality management initiatives, driving process improvements, and ensuring compliance with ISO standards. The successful candidate will be a proactive problem solver with strong organizational skills and the ability to work independently while collaborating across multiple departments.

Key Responsibilities

Performance Metrics & Continuous Improvement

• Maintain and enhance existing KPIs and quality metrics.
• Develop new performance indicators aligned with Quality Management objectives.
• Support continuous improvement initiatives and facilitate CIP assessments and projects.

Customer Complaint Management

• Act as the primary contact for Factory Automation-related complaints.
• Log and track issues in internal systems, coordinate containment actions, and collaborate with service and warranty teams for root cause analysis.
• Work with sales and warehouse teams to manage product replacements, credits, and shipping documentation.

Internal Audit Program

• Lead the ISO 9001 internal audit process in compliance with company procedures.
• Plan and execute audits, distribute findings, and ensure timely closure of corrective actions.
• Prepare annual audit reports and maintain audit records using designated software tools.

Non-Conformance Reporting (NCR)

• Oversee NCR processes for products and materials, including inventory control and SAP entries.
• Coordinate with suppliers and internal teams to resolve issues, manage quarantines, and prevent further processing of non-conforming items.

FMEA Coordination

• Manage annual reviews and updates for Design and Process FMEAs.
• Collaborate with stakeholders to assess risks and implement necessary changes.

Additional Duties

• Support ESD audits and corrective actions.
• Facilitate meetings, deliver presentations, and assist with new hire orientation.

Qualifications & Skills

• Bachelor’s degree in Manufacturing Engineering Technology, Operations Management, or related required.
• Proficient in Microsoft Office Suite; SAP experience preferred.
• Familiarity with ISO 9001 standards and internal audit processes.
• Exceptional communication skills (written and verbal).
• Ability to work independently and enforce quality standards in a collaborative environment.
• Strong analytical and problem-solving abilities (8D, 5-Why, etc.).
• Excellent organizational skills and attention to detail.
• Project management and time management capabilities.

If this opportunity sounds like you and you are ready to join an established and career centric team immediately, please apply today. Our client is actively interviewing and looking to make a decision quickly to onboard the person shortly thereafter. Note that a criminal check and education verification will be conducted on the selected candidate.

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