Job Description
DESCRIPTION
Amazon Japan is looking for a seasoned Program Manager to innovate and transform the delivery experience for Amazon's core product category. As the single-threaded leader for Japan Books delivery experience, you will drive strategic initiatives that impact millions of customers. You will own a key part of the customer experience, collaborating with global retail and business partners to identify supply chain defects, drive process improvements, and build innovative solutions across our Fulfillment Centers and last-mile logistics.
We're looking for a talented leader to help us invent, simplify, and lead automation initiatives while driving significant free cash flow goals. This program is critical to Japan Books supply chain transformation and 2028 network strategy, with high senior leadership visibility. The role will give you a unique view on Amazon systems, processes, and operations, interacting with Retail, Operations, Fulfillment Centers, Transportation, and technical teams.
The ideal candidate is an analytical problem-solver who can balance a deep understanding of customer experience with supply chain optimization. The ability to drive programs from conception through implementation at pace is essential. Success requires strong stakeholder management, the ability to influence across organizations, and excellent communication skills with both technical and non-technical audiences.
Key job responsibilities
• Work backwards from customers' needs/pain points and translate them into business requirements that address the needs of millions of customers.
• Define and deliver important programs with broad cross-functional and cross-organizational business impact.
• Leverage data intelligence to make bold, strategic decisions.
• Strategically prioritize initiatives with maximum customer impact and manage milestones and overall roadmap. Create buy-in for the vision both internally and with key external partners.
• Drive business performance reviews with senior leaders to identify gaps and implement remediation actions.
• Partner with stakeholders across Japan Books, Operations, Inbound, Quality, Vendor managers as well as counterparts around the globe.
• Contribute to annual and 3-year planning.
About the team
The JP Books Supply Chain Product & Program Management Team transforms the Supply Chain through products and services. Our products and services affect millions of customers by ensuring we supply the right books, in the right place, at the right time. We are a multicultural team that welcomes diverse perspectives and values debate. You can expect a supportive learning environment, flexible work culture, and strong emphasis on career development and inclusion.
The JP Books team is part of the worldwide Books organization and this role will require collaboration with teams from across the globe as well as those based in Japan. You will be expected to use effective mechanisms to stay connected with your global counterparts and advocate for Japanese Books customers in all forums.
BASIC QUALIFICATIONS
- 5+ years of program or project management experience
- Bachelor's degree in business, engineering, operations, supply chain, transportation logistics
- Experience using data and metrics to determine and drive improvements
- Experience in leading large, cross functional projects
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Entrepreneurial spirit and ability to 'think big' and 'innovate', while being comfortable with ambiguity
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