Northern Lights Resort & Spa is an award-winning luxury retreat just outside Whitehorse, offering unforgettable Northern Lights experiences, gourmet dining, and exceptional hospitality. We are currently seeking a reliable and detail-oriented Office Administrator to support our front- and back-office operations.
As Office Administrator, you’ll play a key role in keeping daily operations running smoothly—from managing guest communication to preparing schedules and organizing reservations. You’ll be the go-to person for incoming calls, emails, and general inquiries, working closely with our guest services and tour teams.
Answer and respond to phone calls and emails in a timely and professional manner
Support the booking and reservation process for guests and tour activities
Assist with scheduling for daily operations, airport transfers, and guided tours
Help prepare information and materials for incoming guest groups
Monitor tour schedules and communicate any changes to guides and drivers
Assist with basic bookkeeping tasks and office organization
Support guest services including sauna orientation and general questions
Maintain up-to-date records and ensure smooth office workflows
Previous experience in office administration, hospitality, or tourism preferred
Strong communication skills (spoken and written)
Highly organized and detail-focused
Comfortable working with email, phone systems, and booking software
Friendly, professional, and guest-oriented attitude
Ability to work independently and as part of a small team
Must be comfortable working in a remote location
Full-time, year-round position (40 hours/week)
Two days off per week, fixed schedule
Two weeks of paid vacation annually
Affordable living accommodation or a monthly gas benefit
Health and dental insurance after 3 months
A supportive and friendly team environment
Work at one of the most highly rated resorts in Canada
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