Job Description

Job Description

Overview

Are you able to wow the most discerning guests and lead one of the best teams of hospitality professionals? Then this is the ultimate role for you! We are seeking the creme de la creme Managing Director for the premier luxury waterfront Boston Harbor Hotel at Rowes Wharf. 

Under the esteemed umbrella of Pyramid Global Hospitality, a compelling opportunity awaits for a seasoned professional seeking a rewarding leadership role. With 232 spacious and luxurious room accommodations, over 20,000 square feet of sophisticated meeting and event space, numerous food & beverage outlets, and endless other premium amenities to enhance the guest experience, the Boston Harbor Hotel will set the stage for a talented Managing Director to thrive!

As the MD the responsibilities encompass a multi-faceted and dynamic role dedicated to ensuring the highest standards of excellence in the guest experience. Overseeing all aspects of the hotel's operations, the MD is tasked with crafting and implementing strategic initiatives that enhance the hotel's position as a premier destination. This includes managing financial performance, optimizing revenue streams, and fostering an environment of luxury and sophistication. Additionally, the MD plays a pivotal role in cultivating a world-class team, ensuring staff is aligned with the hotel's service ethos and delivering unparalleled hospitality. Engaging with guests and maintaining a strong presence within the hotel community is also integral, fostering a positive and memorable atmosphere for visitors. Overall, the MD is instrumental in shaping the hotel's identity, from its aesthetic appeal to its service culture, to position it as a standout destination in the luxury hospitality landscape and within the community.

Joining Pyramid Global Hospitality not only aligns professionals with a successful and respected brand but also opens doors to significant career advancement. The commitment to excellence, combined with the expansive portfolio of properties and the global recognition of Pyramid's People-First Culture , positions our leaders for a thriving career with limitless potential for growth and accomplishment in the dynamic hospitality industry.

Responsibilities: As the Managing Director, you will be responsible for the overall operations, strategy, and growth of the hotel. This role requires strong leadership, strategic thinking, and exceptional management skills to ensure the hotel's success in delivering exceptional guest experiences, maintaining operational efficiency, and achieving financial goals.

Strategic Leadership:

• Strategic partner with regular and effective communication with ownership group and asset managers.
• Develop and execute a comprehensive strategic plan to drive the hotel's growth and profitability.
• Identify market trends, customer preferences, and competitive landscape to make informed business decisions.
• Set long-term goals and objectives for the hotel and work towards achieving them.
• Partners with the Community

Team Leadership:

• Assures staff are recruited, selected, trained, counseled, and rewarded to maintain performance standards while "providing service beyond expectations".
• Lead a diverse team of department heads and staff, fostering a collaborative and motivated work environment.
• Provide guidance, mentoring, and development opportunities to team members.
• Encourage teamwork and open communication across all departments.
• Foster a strong support group and networking pipeline for key leadership.

Operations Management:

• Oversee all departments including sales, human resources, front office, food & beverage, banquets, housekeeping, engineering, and more. 
• Ensure smooth day-to-day operations by implementing efficient processes and procedures.
• Monitor service quality to maintain the highest standards of guest satisfaction.

Financial Management:

• Create and manage the hotel's budget, allocating resources appropriately to various departments.
• Monitor financial performance, analyze variances, and implement corrective actions as needed.
• Drive revenue generation through strategic pricing, upselling, and innovative offerings.

Guest Experience:

• Foster a guest-centric culture throughout the hotel, prioritizing personalized service and exceptional experiences.
• Address guest concerns and feedback promptly, striving for continuous improvement.
• Implement initiatives to enhance guest satisfaction and loyalty.
• Drive and deliver a first-class experience and create happiness to every guest.

Facilities Management:

• Ensure the maintenance and enhancement of the hotel's physical assets, including accommodations, amenities, and common areas.
• Implement sustainability initiatives to minimize the hotel's environmental impact.

Regulatory Compliance:

• Stay updated on local and national regulations related to the hospitality industry and ensure the hotel's compliance.
• Maintain health and safety standards for guests and staff.

Our Culture: Empowered to Make a Difference

• At Pyramid Global, we value, support, and recognize the unique contributions of each team member.
• Our culture fosters growth and collaboration, encouraging excellence and exploration in every role. We focus on delivering personalized, memorable experiences for our associates, guests, and communities.

Our Values: People First, Integrity, Excellence

• People First: A talented, diverse, and passionate team working together with respect.
• Integrity: Honesty and accountability to ourselves and colleagues.
• Excellence: Surpassing expectations through dedication and innovation.

• Proven leader with a significant track record and tenure in a large luxury hotel or resort as a General Manager or Managing Director preferably in a upper upscale or luxury 4 or 5 diamond hotel/resort.
• A minimum of 10+ years of progressive growth with good career path trajectory and stability in full-service luxury hotels/resorts.
• A college degree or a combination of education and experience equivalent to a college degree, preferably in Hospitality, or Travel & Tourism Management.
• Must have strong sales acumen and show a track record of profits in sales, revenues, and all aspects the hotel including high-level Food and Beverage.
• Strong owner relationship and presentation skills required.
• Significant experience in the Boston travel, and tourist market is highly preferred.
• Exceptional leadership, communication, problem-solving abilities, and critical thinking skills.
• The flexibility to adapt to varying shifts, including weekends and holidays.

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