Job Description
Position Summary
Under the supervision of the client project manager, the project manager is the client's main point of contact. From the receipt of the signed quote to the shipment of the order. They are the conductor ensuring the follow-up of the progress of customer projects by being the point of liaison between the various Norbec departments (Sales, Estimating, Design, R&D, Production, Logistics, Installation and Customer Service).
Job Responsibilities
- Work collaboratively with the estimating team on large and complex projects to ensure that the evaluations communicated to clients are as accurate as possible.
- Review requests for quotes and customer POs.
- Carry out requests for quotes according to customer needs (resale products not listed to suppliers, logistics).
- Negotiate storage fees if applicable.
- Participate in project governance:
- Contribute to kick-off meetings with all stakeholders (R&D, sales, etc.), if additional information is needed, schedule and facilitate a kick-off meeting.
- Plan and facilitate kick-off meetings with customers, sales department for complex projects.
- Plan and lead meetings with the production and procurement departments for the follow-up of customer orders (Coordinate production and shipping dates).
- Ensure communication and follow-ups with the client from the beginning to the end of the project, in order to obtain missing information from the files or deal with discrepancies and finally give visibility to clients regarding the progress of their project.
- Prepare requests for approval drawings if necessary, using the form provided for this purpose and validate them at the reception before sharing them with customers. In the event that several requests for revisions to the drawings are initiated by the client, the project manager is responsible for informing the client of the additional cost. In this case, the project manager is responsible for using the specific revision tag so that the drawing team can proceed as soon as possible and if the engineer's stamp is required, ask him.
- Create orders in Epicor and track them in the system until closing.
- Ensure the follow-up of construction sites.
- Provide after-sales service support if needed.
- Monitor the profitability of the affected projects (costs, quality, time).
- Coach and train team members as needed.
Education and experience required.
- DEP or DEC in estimating, project management, architecture or equivalent training.
- Minimum 5 years of experience in a similar position.
- Experience in the construction industry or in manufacturing (asset).
Key skills required.
- Goal-oriented and client-oriented.
- Reading plans and specifications.
- Comfortable with the Office suite.
- Knowledge of AutoCAD (asset).
- Reading plans and specifications.
- Knowledge of enterprise resource planning (ERP).
- Knowledge of e-Plans measurement survey.
- Knowledge of the different stages of the project life cycle.
- Knowledge of SharePoint.
Job Tags
Work at office, Immediate start,