Job Description

Appealing Points

• Opportunity to manage logistics and order operations for a global tech giant (Google)  Be directly involved in 3PL coordination, retail fulfillment across APAC, and PO lifecycle management, contributing to a high-impact, global supply chain.
• Work in a data-driven role with a focus on process improvement and issue resolution  Lead projects involving SLA audits, root cause analysis, and dashboard/report creation — ideal for those with strong analytical and operations skills.
• Use your bilingual skills in a cross-functional, international environment  With business-level Japanese and English required, this role enables you to work with global teams while strengthening your communication and coordination capabilities.

Annual Salary : 8 Million yen and above

Qualifications:

• Mandatory Skills: Product Testing .

• Experience: 3-5 Years .

• Third-Party Logistics Provider (3PL) and Order Management Operations 

  • Coordinate and oversee purchase order ingestion and purchase order processing for Google at 3PL site(s)

  • Build out and execute order management processes; improve existing processes as needed

  • Manage value added services projects

• Retail Fulfillment Coordination

  • Coordinate and oversee fulfillment process for Retail locations in APAC

  • Review and suggest changes to target weeks of supply when missing on-stock goals

  • Work with planning and retail ops teams to ensure seamless fulfillment to all locations

• RDP Coordination

  • Corrective measures implemented where and when appropriate

  • Work with RDP to develop optimum operating guidelines in order to ensure clean and speedy processing of orders and availability of inventory to what is entered

  • Auditing and enforcement of SLAs to ensure that all items are being executed as agreed

• Sales Enablement Coordination

  • Establish processes and guidelines for Account Management team to use in order to effectively onboard new partners and manage existing partners (pricing, SKU setup, routing guides, transit SLAs, etc.)

  • Develop quarterly update report highlighting new partner adds, compliance, etc. 

  • Drive improvement to existing channel processes

• 3PL and Order Performance Reporting and Resolution

  • What is the issue? (describe issue)

  • Why did it happen? (root cause)

  • What is needed for resolution? (solution)

  • Develop 3PL and order processing metrics and dashboards to report performance on a daily, weekly, and monthly basis

  • Develop reporting to highlight order performance through the Purchase Order lifecycle. Establish and manage to thresholds for upstream and downstream follow-up

    • Who owns what action items based on threshold limits?

    • What does escalation look like?

• What goals should we have in place?

  • Create monthly overview of work processed, performance of processing, and areas of focus 

• Projects

  • As-needed projects based on regional operational requirements. Examples include regional inventory management, kaizen events, process/continuous improvement programs, and cross-functional projects supporting internal or external customers (customer support, etc.)

Japanese Languages: Business level Japanese(N2) and business level English required

Company Description

A leading global information technology, consulting, and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics, and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, a strong commitment to sustainability, and good corporate citizenship, we have over 160,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and bold new future.

[Measures against passive smoking]

No smoking indoors allowed

Designated smoking area

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