Job Description

Overview:

We're seeking a hands-on Jira Systems Administrator with strong stakeholder-facing skills to lead the consolidation of 37 Jira environments into a unified system. This role blends Jira administration, business analysis, and product ownership to drive adoption, build workflows, and support IT managers in leveraging Jira effectively.

Key Responsibilities:

• Administer Jira: manage users, permissions, workflows, screens, fields, and notifications
• Customize Jira for stakeholder needs; build dashboards and automate ticket flows
• Lead Jira training and adoption across IT teams (0-75% usage currently)
• Support integration of BigPicture (Atlassian marketplace tool) for reporting
• Partner with IT managers to unify and streamline Jira usage across 37 sites
• Document configurations and provide ongoing support

Qualifications:

• Proven experience as a Jira Admin, ideally with BA/Product Owner background
• Experience customizing Jira for cross-functional teams
• Strong communication and relationship-building skills
• Familiarity with Atlassian tools; BigPicture experience is a plus
• No scripting/API work required

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