Job Description
Description
Job Summary:
The IT Technician position is a role serving as first point of contact for users within the Sandpiper Bay Resort offices. This role will provide user technical assistance and support related to computer systems, hardware, and/or software. Day-to-day responsibilities will include performing remote troubleshooting for remote users. Determining the best solution and implementing it.
Main Duties and Responsibilities:
- Respond to requests for technical assistance in person, via phone, chat, or email.
- Diagnose and resolve technical hardware and software issues.
- Respond to email messages for customers seeking help.
- Research questions using available information resources.
- Advise users on appropriate action.
- Follow standard help desk procedures.
- Log all help desk interactions.
- Administer help desk software.
- Follow up with customers and users to ensure complete resolution of issues.
- Redirect problems to correct resource.
- Identify and escalate situations requiring urgent attention.
- Track and route problems and requests and document resolutions.
- Move and set up equipment.
- Inform management of recurring problems
- Stay current with system information, changes, and updates.
- Train computer users as necessary
- Install, modify, and repair computer hardware and software.
- Install computer peripherals for users.
- Clean up computers.
- Identify and suggest possible improvements on procedures.
- Must be able to work holidays and weekends.
Requirements
Skills, Experience & Education Requirements:
- Bachelor’s degree preferred or equivalent experience.
- 1-2 years’ experience
- working knowledge of fundamental operations of relevant software, hardware, and other equipment
- experience researching, analyzing, and interpreting automated system problems.
- knowledge of relevant call tracking applications
- knowledge and experience of customer service practices
- related experience and training in troubleshooting and providing help desk support.
- Excellent communication skills
- Knowledge of Ubiquity switch configuration preferred, but not required.
- Knowledge of 3CX IP Phone system preferred, but not required.
Physical Requirements:
- Must be able to ascend and descend ladders, scaffolds, stairs and work in confined spaces and in proximity to loud equipment.
- Must be able to position one-self to work in confined spaces such as trenches, pits, manholes, attics and tunnels.
- Must be able to lift and carry or otherwise move 50 pounds regularly/occasionally
- Must be able to respond quickly to sounds.
- Must be able to move safely over uneven terrain or in confined spaces.
- Must be able to see and respond to dangerous situations.
- Must be able to safely climb ladders while carrying up to 40 pounds.
- Must be able to wear personal protective gear.
- Must be able to work in cold environments and on concrete floors.
- Must be able to traverse irregular and steep terrain.
Working Conditions:
- working indoors and outdoors
- excessive heat / excessive cold
- extreme weather conditions
- excessive humidity, dampness or chilling
- excessive noise, continuous
- slippery and uneven walking surfaces
- working around machinery with moving parts
- working around moving objects or vehicles
- working around moving machinery/heavy equipment
- working in close proximity to others
- exposure to offensive odors
- possible exposure to noxious fumes
Job Tags
Full time, Remote work, Weekend work,