Job Title:-Production Support Analyst III
Duration:12 month(s) plus extensions
Location: Montreal QC (Hybrid)
Description/Comment:Application Production Support FTS team for Connexis Cash Application
The position at a glance Application Production Support (Client) team, responsible for maintaining and supporting applications under the scope of North America Business Lines.
Teams are in USA, Canada and India, ensuring full coverage to the business lines that Client support. Client is a 24/7 team, ready to respond on any application related issues.
The team aims to maintain the integrity, stability and continuity of the supported platforms, with the main objective of safeguarding the availability of the applications at the start of every business hours.
The team thrives to implement the standard IT Policies in line with the GROUP and NAR standards. Always ensuring to comply with the IT Security policies enforced by the group.
Client team actively participates in the Client transformation, constantly adjusting and adapting to the needs of the business lines we support.
The Client goal, "Bringing value to the Business ".
Work Scope In detail
• Investigate production issues and coordinate resolution with stakeholders, clients, software vendors and technology specialists for a timely resolution.
• Support product deployment life cycle for new releases, standards, and patches.
• Ensure support documentation is kept up-to-date and published in prescribed tools according to the Bank's standards.
• Provide support for projects along with timely reporting on status updates and risks.
• Prepare documents for business continuity planning, architecture and disaster recovery procedures for the Client supported platforms.
• Coordinate post-migration validation in production environment with users and coordinate end-to-end testing as necessary.
• Participate in governance and audit initiatives and support the resolution of noncompliance findings/recommendations.
• Participate in the resolution of situation reviews triggered by major incidents along with documentation of post incident report.
• Participate in global projects working with teams from US, Canada, Paris, India, Philippines.
Preferred qualifications
• Minimum 5 years' experience in application production support
• Hands on experience with UNIX, Linux and Shell Scripts.
• Hands on experience with Oracle (preferred) SQL and PL/SQL.
• Experience with Windows servers.
• Knowledge in Infrastructure/security technologies like VMWare, WebSphere, Tomcat, firewalls, PGP encryption, CFT, IBM MQ Series, etc
• Must be able to work flexible hours (morning shift, evening shift, weekend support).
• Strong problem-solving skills.
• Possess time management and priority management skills.
• Team player while being able to work autonomously.
• Ability to work under pressure to support critical 24x7 production platform.
• Professional English level skill for verbal and written communication (Follow the Sun requirement)
Good to have
• Experience in working with geographically diversified teams.
• ITIL Framework knowledge will be an asset (incident/problem/change process)
• Dynatrace Knowledge
• Ability to use Excel for data analysis and reporting
• Bilingual (French/English
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