Job Description
Who we are
Looking for a career in an international environment rich in cultural diversity that is positive, friendly, and welcoming? You have come to the right place. We are a respected and valued diverse global community in terms of professionalism, multiculturalism and skills, of more than 20,000 people representing 70 different countries and cultures. We are a company that listens. Our culture promotes an open, positive, and supportive work environment built with trust and transparency between leaders and team members. For our members to become the talented professionals our Guests are looking for, key to our People’s Strategy is empowering our employees with outstanding training and development support to fuel their growth both personally and professionally. Aim of the position
Acts as reference point for non-Italian speakers removing language barriers to make sure Guests enjoy their cruise.
Main Responsibilities
Acts as point of reference for Guests belonging to a specific language group doing public relations (i.e., public events, parties, embarkation, disembarkation), daily hospitality desks and escorting them whenever possible on tours in order to remove language barriers; gets constant feedback on guest satisfaction and needs.; Takes care of the daily cruise program to ensure the correct translation of written material in the relevant language such as: menus, flyers, and organizes informative speeches (i.e., embarkation travel talks, end of cruise speech).; Provides translation services for medical emergencies, illness or medical disembarkation of the Guest, accompanying them, when necessary, to the onboard infirmary or shore side hospitals to offer a dedicated service.; Supports the various revenue services through constant communication and promotion to maximize revenue and Guest satisfaction.; Gives constant feedback to the Line Manager about the most frequent complaints of the nationality groups or significant remarks received and share it to the relevant offices in order to evaluate the cruise atmosphere.; Makes major voice announcements for Guests, including safety announcements during drills or real situations (live or pre-recorded format).; Reports or takes care of Guest complaints (use of SAPI system is required) informing the relevant heads of department and supervisors in charge with the aim to offer a prompt solution.; Takes active part in a work environment that support a successful safety culture and is a dynamic contributor in following safety policy and procedures.;
Job Requirements
Secondary school in Tourism or Humanities; At least 6 months experience in tourism (i.e., reception, accompanying Guests); Enthusiastic and a good communicator; At ease with public speaking; Sales skills are a plus; Problem-solving oriented; Computer literate; C1 level of specified language (German, English, French, Spanish); Other 2 languages knowledge B1;
Why join us
Community, you will be empowered with specific trainings and development support to fuel your growth both personally and professionally. We will provide you the necessary arrangements and pay for your travel to and from the port. Meals and accommodation are included onboard, as well as many facilities to enjoy your free time: Gym, Beach, Bar, Internet Point, onboard discounts.
Job Tags
Training,