Job Description

About Zaya:

Zaya Care is a venture-backed startup with a mission to establish a new standard of affordable prevention and recovery care, beyond the hospital setting. Zaya champions the voices of small private practices in an industry dominated by large health systems. Through strategic partnerships with insurance carriers and our technology platform, we eliminate the risk and administrative hurdles associated with insurance, enabling entrepreneurial providers to launch and grow successful in-network practices, ultimately increasing access to affordable healthcare across the US.

About the role:

As a Product Manager at Zaya and an early team member, you’ll play a pivotal role in building foundational products and processes from the ground up. You’ll work closely with leadership and cross-functional teams (RCM, operations, sales, customer support) to translate company goals and customer needs into a strategic product roadmap. Then, in partnership with engineering, you’ll bring these plans to life.

At Zaya, our team is action-oriented, egoless, and highly communicative, with a deep commitment to our mission and our customers. We’re a small team, and each of us plays a significant role. Everything you do will have an impact on the company.

Responsibilities:

Build the product roadmap

• Combine customer insights and data to fuel decisions
• Prioritize initiatives each quarter, aligning with Zaya’s company goals
• Collaborate closely with the engineering team to assess technical feasibility, evaluate trade-offs, and manage dependencies

Execute the product roadmap

• Project plan and coordinate delivery timelines with the engineering team. Lead all meetings including sprint planning, retro and daily stand ups
• Breakdown the roadmap into manageable, shippable increments to consistently deliver value to customers and advance roadmap goals
• You’ll actively work with designs (Figma), data (Mixpanel / Looker), and research to help the team stay on track and keep momentum.
• Continuously monitor and evaluate product performance post-release, gathering insights to iterate on features and optimize the user experience.
• You’ll partner closely with Operations to validate concepts before building. Operations will be your R&D lab.

Communicate the "Why" - internally and externally

• Become Zaya’s internal product expert
• Coordinate feature rollouts and all associated documentation
• Communicate product updates internally and externally

About you:

• You have a track record of success: 3–4 years in product management and at least 1 year of experience in revenue cycle management / insurance operations.
• B2B experience: You have a strong background in prioritizing feedback from customers across various scales, ensuring their voices are valued while maintaining a focus on a scalable and reusable product.
• 0 to 1: You have experience building processes and products from scratch and find working at startups rewarding.
• Bias toward action: You confidently make decisions on what to prioritize, leveraging qualitative and quantitative inputs to pursue company goals, knowing there will always be trade-offs.
• Strong communication skills: You have the ability to convey complex ideas clearly, both internally to your team and externally to customers.
• Detail-oriented: You love the details and think critically about all the use cases, edge cases, and interdependencies of your work.
• Maintain a customer-first perspective: You seek to understand customer pain points and have experience organizing and conducting customer interviews.
• You’re not afraid to roll up your sleeves: You have a bias toward execution and proactively work to unblock yourself. You’re able to dive into the messiest problem and come out with a clear plan forward.
• (Nice to have) Experience with data integrations and APIs: You can interpret API documentation effectively and bridge the gap between technical and non-technical stakeholders.

Benefits and compensation:

• Competitive salary, plus equity package
• Unlimited PTO and company-wide week off during winter holidays
• Opportunity for impact: As an early team member joining during Seed stage, you’ll be an integral player in bringing our vision to life.

Our values:

• Move with urgency and focus: We act quickly and prioritize what matters most. Speed is important, but never at the cost of clarity or impact.
• Own the outcome, start to finish: You are accountable for delivering results. If something’s off track, raise it early and drive it to resolution.
• Be the expert in your craft: Strive to deeply understand your domain. Aim to be the person others turn to for insight, execution, and leadership.
• Work as one aligned team: We collaborate closely, communicate openly, and support each other. Success is shared, not siloed.
• Feedback fuels excellence: If something’s unclear, off-track, or going well - say it early and with care. We name issues before they fester, assume good intent, and stay open when feedback comes our way. It’s how we grow, improve and build a culture of trust.
• Build for continuity: Set up your work so the team can succeed even if you're out. Strong systems don’t rely on one person. They create long-term clarity, consistency, and impact.

Equal Opportunity Employment Notice

Zaya Care is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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